Natisha Zindal
Bangalore
Summary
An experienced leader in onboarding & retention, specializing in doctor engagement, sales, and platform loyalty. Demonstrated success in team leadership and partnership development with 5+ years' experience in EdTech, Hospitality, and SaaS Platforms across global markets
Overview
5
5
years of professional experience
Work History
Senior Product Support Specialist
HealthPlix
Bangalore
12.2022 - Current
- Established and led the Customer Success Vertical in Healthcare, driving initiatives such as references, pharma channels, and online events to optimize doctor experience and enhance platform satisfaction.
- Achieved significant improvements in Customer Satisfaction (CSAT) from 56 to 90+ and Net Promoter Score (NPS) from 22% to 50%, strategically managing CRM campaigns and ensuring seamless operations for 500+ doctors.
- Recognized for excellence, awarded as the Best Referral Generation Campaign Manager, showcasing expertise in generating new leads and implementing data-driven outcomes for customer success and revenue growth
Business Development Manager
Unacademy
Bangalore
05.2020 - 11.2022
- Developed and implemented effective action plans, driving successful deal closures and contributing to pipeline growth.
- Achieved consistent top leads conversion within the team, surpassing month-on-month revenue targets
- Contributed over 1.8 Cr in revenue during a 2+ year tenure, showcasing a record of strong and sustained performance.
- Guided new team members, fostering collaboration and setting exceptional benchmarks for organizational targets
Destination Expert Manager
FLYNOTE
Bangalore
05.2019 - 04.2020
- Led a high-performing team of 25-30 travel experts, consistently achieving monthly revenues of 40-50 lakhs in both B2B and B2C verticals.
- Proactively expanded partnerships with destination management companies, securing new deals and driving supply-side growth.
- Demonstrated effective leadership in diverse operations, overseeing sales, escalation, and resolution of customer service challenges. Fostered collaboration with stakeholders and showcased strong decision-making skills.
Education
Bachelor of Technology (B. Tech) - Computer Science
Sikkim Manipal Institute of Technology
Sikkim, Majitar01-2019
AISSCE (ICSE)
DR. GRAHAM’S HOMES
Kalimpong01-2014
SAPTASHRI GYANPEETH
Kalimpong01-2012
Skills
- Sales
- Negotiation
- Customer Relation
- Cold Calls
- Consultation
- Customer Service
- Key Account Management
- Saas Management
Timeline
Senior Product Support Specialist
HealthPlix
12.2022 - Current
Business Development Manager
Unacademy
05.2020 - 11.2022
Destination Expert Manager
FLYNOTE
05.2019 - 04.2020
Bachelor of Technology (B. Tech) - Computer Science
Sikkim Manipal Institute of Technology
AISSCE (ICSE)
DR. GRAHAM’S HOMES
SAPTASHRI GYANPEETH
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