Naushin Ahmed
Kolkata
Summary
Results-oriented Senior Solutions Analyst with over 12 years of expertise in requirements analysis and change management. Led strategic initiatives that improved customer satisfaction and streamlined software solutions while facilitating communication among stakeholders. Strong skills in data analysis, process improvement, and project management enable effective problem-solving and collaboration to deliver impactful solutions.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Senior Solutions Analyst
Cognizant
Kolkata
02.2018 - Current
- Played the role of Business System Analyst at Onshore and participated in deep-dive sessions and requirements gathering sessions across multiple source system applications to determine the future state of the business functions in the COTS product the Insurance company has acquired.
- Directed solution planning, risk assessment, and validation strategy development for diverse projects.
- Functioned as liaison among stakeholders, including business users, IT SMEs, QA testers, and management.
- Analyzed client requirements to create tailored software solutions.
- Led workshops to gather requirements and define future state business functions across systems.
- Fostered collaboration among geographically dispersed teams through effective communication.
- Applied quality assurance expertise during UAT and production rollouts via thorough testing.
- Collaborated on COTS platform integration for a leading North American insurer.
- Developed processes to enhance customer satisfaction based on stakeholder feedback.
Education
Bachelor of Technology - Information Technology
ST Thomas' College of Engineering And Technology
06-2007
12th -
Gokhale Memorial Girls' High School
05-2003
10th -
Bidya Bharati Girls High School
05-2001
Skills
- Data-informed decision making
- Flexibility in self-directed learning
- Collaboration within teams
- Analytical reasoning for issue resolution
- Effective communication skills
- Networking and interpersonal relations expertise
- Presentation skills emphasizing documentation
- Requirements analysis alongside specification development
- Assessment of change management solutions
- Documentation methodologies
- Quality assurance techniques
Certification
ASRI - Associate, Secure Retirement Institute
Languages
- Bengali
- Hindi
- English, Native or Bilingual Proficiency
- Bengali, Native or Bilingual Proficiency
- Hindi, Professional Working Proficiency
Timeline
Senior Solutions Analyst
Cognizant
02.2018 - Current
Bachelor of Technology - Information Technology
ST Thomas' College of Engineering And Technology
12th -
Gokhale Memorial Girls' High School
10th -
Bidya Bharati Girls High School