Summary
Overview
Work History
Education
Skills
Certification
Independent Projects
Software
Timeline
Hi, I’m

PRANAV HARMILAPI

Project Manager
Delhi
PRANAV HARMILAPI

Summary

Resourceful Project Manager with 3+ years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in Hospitality Operations, Procure to Pay Solutions, Revenue Management.

Overview

6
years of professional experience
5
years of post-secondary education
7
Certifications

Work History

BirchStreet Systems

Project Manager
10.2021 - Current

Job overview

  • Procure to Pay Solutions - P2P (E-Procurement, AP, IMS, Inventory Management, and Recipe Management)
  • Ability to manage and work on multiple projects
  • Handling Multi-Geographical Multi Vertical for some of the Top 50 Hospitality Brands (Marriott International, Hyatt Hotels Corp, AMAN Hotels & Resorts, BVLGARI Hotels Paris, Omni Hotels, Friday Harbour, UIP)
  • Spearheaded Marriott US/CALA/CAN Projects/Programme for HotShop and other BirchStreet Products (Fortune 500 Company)
  • Deliver digital capabilities/enhancements as per project/product roadmap
  • Execute delivery per project plan, identify and assess risks, develop mitigation plans, and align stake holders with communications
  • Translate business requirements to functional and technical designs, map process flows through collaboration with partner teams
  • Develop and review integration, user acceptance (UAT) and associated program test plans
  • Support deployment of new capabilities, provide HyperCare, and address post roll out issues
  • Support change management, training, and communications to impacted stakeholders
  • Set up and implement strategy for successful completion of new and on-going projects to be delivered on time, on budget and on scope
  • Extensive experience in handling International Customers
  • Fostered relationships with customers to promote positive working relationships

ITC Infotech
Bangalore

Associate IT Consultant | ADM |Functional Consultant
03.2021 - 10.2021

Job overview

  • Successfully migrated and handed over 70+ Marriott Hotels in EMEA, US/CALA, APAC regions
  • Responsible for end-to-end configuration of Opera PMS and functional testing
  • Analyze, client’s specifications and needs on initial stages on operational process, business process and adhere to client’s local requirements
  • Assist the automation team, in creating and designing a workflow process to add efficiency to functional testing process
  • Assist in digital transformation and execution of hotel migrations as per project requirements
  • Test software for functional aspects, identify, assess, evaluate and fix bugs/errors whilst coordinating migrations with property SPOC
  • Expertise in Functional Requirements of On-Premise (O2O) and Cloud (O2H)
  • Provided end to end solutions on Opera Product Suite Implementation
  • Responsible for end user or Management Opera Training/Support at new hotel sites
  • Create, record and provide solutions on any chain specific business process
  • Received commendable feedbacks from clients for seamless hotel migrations
  • Software’s used: JIRA, My Oracle Support, Marriott (SNOW), Oracle Report Builder, OSR and BI Publisher, OPERA PMS
  • Developed working knowledge on SQL.

Intercontinental Hotel Group, Crowne Plaza
Adelaide

Pre-Opening Night Manager
03.2020 - 07.2020

Job overview

  • Responsible for planning, developing, and executing SOP’s and departmental tracking sheets and checklists not limited to Front Office Manager Level SOP’s, DM SOP’s, GSA SOP’s, Guest Experience SOP’s, and Night Audit SOP’s
  • Involved in key operational setup decisions pertaining to Rooms Division department whilst liaising with core operational departments and shared services
  • Setup departmental targets for up-sell and loyalty signups to maximise on departmental KPI’s in accordance with the company policies
  • Responsible for revenue audits for all revenue associated departments and payroll (Rooms, F&B, Kitchen & Housekeeping)
  • Review SOP’s to match with new guidelines set by the Australian Department of Health and SA Health under COVID19 legislation
  • Resigned due to COVID19 and Visa Restrictions.

Accor Hotels, Apartments & Leases - Mantra Hindmarsh Square
Adelaide

Duty/Night Manager
02.2018 - 03.2020

Job overview

  • Represented Department heads & General Manager in their absence and acting Hotel manager during PM & night shifts
  • Assessed, integrated, and operationalized front office SOP’s alongside other departmental SOP’s to optimize work-flow processes, reduce operational inefficiencies
  • Oversee guest feedback on TripAdviser, evaluate and analyse NPS & RPS scores to improve guest satisfaction scores
  • Strategize Up-selling for rooms division and F&B to boost revenue during low and high occupancy periods
  • (40% of total Front Office up-sell achieved since my joining)
  • Prepared regular financial, profitability, and operational reports including End of Month reports for Area General Manager, Area Financial Controller and Area Revenue Manager
  • Mentor & coach team members in accordance with company policies
  • Supervise the daily night audit process, eliminate variances, ensuring accuracy in daily management reports
  • Enter, Approve & Analyse Payroll costs and report any discrepancies for all departments
  • Assist with overall financial performance including revenues, labour and expenses for Front Office and assist F&B Manager with revenue maximisation
  • Direct overall operations of the hotel on whilst on night shifts including F&B, Engineering and Housekeeping
  • Assisted in development and execution of service standards following Accor’s acquisition and during period of re-positioning of Mantra Group
  • Overlook Guest Account List and maintain Guest Credit Control
  • Investigate and report to WPH&S committee any accidents involving guests or Team Member of the Property in line with OHS policies
  • Responsible for purchasing departmental supplies adhering to company policy.

Accor Hotels, Apartments & Leases - Breakfree Adelaide
Adeliade

Night Auditor/Guest Service Agent
02.2018 - 12.2018

Job overview

  • 11months and promoted to above
  • Achieved highest upsells and highest loyalty program signups from a night audit position
  • Evaluated and initiated new car parking audit system and achieved 8% increase in revenue
  • Successfully implemented guest enhancement program “Know Your Surroundings” which was then integrated into “Mantra Local Secrets”
  • Spearheaded highly effective, targeted strategies for loyalty signups amongst all Accor A/L Hotels in South Australia
  • Assessed, integrated, and operationalized front office SOP’s to optimize work-flow processes, reduce operational inefficiencies and reduce guest waiting times
  • Additional tasks performed – Rostering, PO invoicing, training new staff members
  • Additional training – Recruitment, Revenue, Finance
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.

Fraser Suites
Sydney

Conference & Events Assistant
10.2017 - 01.2018

Job overview

  • Received commendable feedbacks from guests and event coordinators for exceptional service
  • Train, Brief and Supervise Staff as per requirements of the event
  • Ensured event costs were maintained as per budgets agreed with clients
  • Coordinate all operations in a timely manner from event set up to event pack down, reporting opening and closing stock
  • Conduct post event evaluation with clients by taking feedback and reviewing with F&B, Executive Chef and Operations Manager.

Park Hyatt, Sydney – Hyatt Flagship Property
Sydney

Food & Beverage Associate
06.2017 - 01.2018

Job overview

  • Food & Beverage
  • Breakfast, Lunch & High tea Service for signature restaurant “The Dining Room”
  • In room dining operations (Cross Training)
  • Skills in planning department(s) daily/weekly workload to support F&B priorities and deliver sales goals
  • Demonstrated a culture of ethical conduct, safety, and compliance.

Hyatt Regency
New Delhi

Industrial Trainee
06.2013 - 11.2013

Job overview

  • Trained in different operational departments like Kitchen, Front Office, F&B (banquets, in-room dining & restaurant) and Housekeeping
  • Pre-opening Hyatt Apartments and Hyatt Regency’s office space leased to (Bhushan Steel Ltd).

Education

Le Cordon Bleu
Australia

Master of International Hospitality Management from Hospitality Administration And Management
01.2016 - 12.2017

University Overview

  • Awarded Certificate of Appreciation - South Australia Charity Event 2016

Institute of Hotel Management

Bachelor of Hotel Management from Hospitality Administration And Management
06.2012 - 08.2015

University Overview

  • Member of Football Team
  • All India Rank 23
  • Sponsorship Coordinator

Skills

E-Procurement

Accounts Payable

Inventory Management

Hotel Operations

Strategic Planning and Analysis

Project Management

Agile & Scrum Methodology

Risk Mitigation Planning

Revenue Management

Certification

SFPC - Scrum Foundation Professional Certificate

Independent Projects

Independent Projects

École hôtelière de Lausanne & Rosewood Hotel Group's Strategy Case Competition

- Project Feasibility report on opening the KHOS Brand in Adelaide, Australia

Software

Birchstreet

HotShop

Medallia

Revinate

SIHOT PMS

Microsoft Office Suite

Smartsheets

SQL

Opera PMS

Service Now

MindMap

Timeline

SFPC - Scrum Foundation Professional Certificate

03-2022

Project Management Foundation

03-2022

Six Sigma Yellow Belt

01-2022

Six Sigma White Belt

12-2021
Project Manager
BirchStreet Systems
10.2021 - Current

Adopting Agile

04-2021
Associate IT Consultant | ADM |Functional Consultant
ITC Infotech
03.2021 - 10.2021

Design Thinking

05-2020

Revenue Management

04-2020
Pre-Opening Night Manager
Intercontinental Hotel Group, Crowne Plaza
03.2020 - 07.2020
Night Auditor/Guest Service Agent
Accor Hotels, Apartments & Leases - Breakfree Adelaide
02.2018 - 12.2018
Duty/Night Manager
Accor Hotels, Apartments & Leases - Mantra Hindmarsh Square
02.2018 - 03.2020
Conference & Events Assistant
Fraser Suites
10.2017 - 01.2018
Food & Beverage Associate
Park Hyatt, Sydney – Hyatt Flagship Property
06.2017 - 01.2018
Le Cordon Bleu
Master of International Hospitality Management from Hospitality Administration And Management
01.2016 - 12.2017
Industrial Trainee
Hyatt Regency
06.2013 - 11.2013
Institute of Hotel Management
Bachelor of Hotel Management from Hospitality Administration And Management
06.2012 - 08.2015

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PRANAV HARMILAPIProject Manager