Navakshi Anand
Noida
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Assistant Manager
Kotak Mahindra Bank
Noida
09.2024 - Current
- Handled customer inquiries and provided solutions for account-related issues.
- Supported compliance efforts by maintaining accurate customer records.
- Collaborated with team members to enhance customer satisfaction initiatives.
- Managed customer service inquiries and complaints in a timely manner.
- Established processes for monitoring customer satisfaction levels.
Education
Pg Certification - Data Science
Intellipaat
Noida08-2025
B.tech - Civil Engineering
Galgotias College of Engineering And Technology
Greater Noida07-2023
Some College (No Degree) - Internship in Construction of Draft Cooling Tower
Uprvunl(Jawaharpur Thermal Power Plant)
Etah07-2022
Skills
- Data analysis
- Team motivation techniques
- Problem solving
- Time management
- Customer relationship management (CRM)
- Adaptability and flexibility
- Orientation and training
- Problem-solving
- Decision-making
- Python
- SQL analytics
Certification
- data science
- industrial training in natural draft cooling tower
Languages
English
First Language
Hindi
Advanced (C1)
C1
Timeline
Assistant Manager
Kotak Mahindra Bank
09.2024 - Current
Pg Certification - Data Science
Intellipaat
B.tech - Civil Engineering
Galgotias College of Engineering And Technology
Some College (No Degree) - Internship in Construction of Draft Cooling Tower
Uprvunl(Jawaharpur Thermal Power Plant)
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