NAVANEETH MURALI
PONKUNNAM
Summary
Driven by innovation and a knack for problem-solving, I excelled at ARABIAN TRAVEL SERVICES LLC, enhancing customer engagement and loyalty through effective escalation management and software troubleshooting. Trained new staff, leveraging skills in training and coaching, significantly improving team efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Junior Product Support Associate
ARABIAN TRAVEL SERVICES LLC
KOCHI
04.2022 - Current
- Maintained positive working relationship with fellow staff and management.
- Provided feedback on changes or improvements needed in existing products or services.
- Assisted customers with product inquiries and troubleshooting by providing technical support via phone, email, and chat.
- Implemented best practices for handling escalated customer complaints quickly and effectively.
- Collaborated with cross-functional teams to develop strategies for increasing customer engagement and loyalty.
- Maintained records of customer interactions and transactions in a CRM system.
- Trained new employees on the company's products and services.
- Maintained updated knowledge through continuing education and advanced training.
Education
TRAVELPORT BASIC + ADVANCED - Airline Reservations
TRAVELPORT ONLINE TRAINING
05-2023
Amadeus Basic Functionality Course - Airline Reservations
AMADEUS ONLINE TRAINING
11-2022
Master of Arts - English
SVR NSS COLLEGE
VAZHOOR10-2019
Bachelor of Arts - ENGLIGH
ST.ANTONY'S COLLEGE
PEERMADE03-2017
SENIOR SECONDARY SCHOOL EXAMINATION - Computer Science
EDEN PUBLIC SCHOOL
VAZHOOR05-2014
SECONDARY SCHOOL EXAMINATION -
EDEN PUBLIC SCHOOL
VAZHOOR05-2012
Ultimate AWS Certified Cloud Practioner - CLF C02 - AWS Cloud Services
UDEMY
ONLINESkills
- Software troubleshooting
- Training and coaching
- Stakeholder management
- Innovation and creativity
- Customer feedback analysis
- Escalation management
- Problem-solving abilities
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Timeline
Junior Product Support Associate
ARABIAN TRAVEL SERVICES LLC
04.2022 - Current
TRAVELPORT BASIC + ADVANCED - Airline Reservations
TRAVELPORT ONLINE TRAINING
Amadeus Basic Functionality Course - Airline Reservations
AMADEUS ONLINE TRAINING
Master of Arts - English
SVR NSS COLLEGE
Bachelor of Arts - ENGLIGH
ST.ANTONY'S COLLEGE
SENIOR SECONDARY SCHOOL EXAMINATION - Computer Science
EDEN PUBLIC SCHOOL
SECONDARY SCHOOL EXAMINATION -
EDEN PUBLIC SCHOOL
Ultimate AWS Certified Cloud Practioner - CLF C02 - AWS Cloud Services
UDEMY
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