Nitya

• Successfully coordinated and supported the production deployment on 13 July, ensuring smooth implementation and resolution of deployment-related queries.
• Provided post-production support by analysing and resolving queries raised by branch officials of Fusion Finance, ensuring timely issue resolution and minimal business disruption.
• Acted as a key liaison between business users, technical teams, and branch officials, understanding functional issues, providing clarifications, and ensuring effective communication throughout the support process.
• Assisted branch users in understanding the implemented functionality and supported them in resolving functional and process-related queries after production deployment.
• Additionally , supported Quality Analyst and created test plans, skilled in executing test cases (UAT Testing, SIT Testing and Regression Testing) and Deffect (BUGS) management by using the tools JIRA.

• In depth understanding of Global Banking finanacial process and systems.
• Extensive knowledge and experience in Customer Onboarding, anti -money laundering , Fincrime and Compliance
• Worked with the Product owner to refine the backlog of the team through priortisation (MOSCOW TECHNIQUES , INVEST PRINCIPLE FOR USER STORIES, IMPACT ANALYSIS, STAKEHOLDER RECOGNITION THROUGH RACI MATRIX.
• Ensuring compliance using advanced screening tools and daily monitoring (LEXIS-NEXIS/WORLD-CHECK), assigning the user stories among the team.
• Review and sign-off from the business.

• Assisted operations and service team, ensuring compliance with all AML laws (FIU-IND) regulations, and guidelines. (RBI)
• To coordinate the audit of the branch and also ensure the processing of cash, remittance, and transactions including DD, NEFT, and RTGS within TAT.
• Provided all the banking needs and cross-sell the banking products like loans( HL, PL,AL, CASA ,FD/RD, GI/ LI .

ICICI BANK

Designation : Deputy Manager

Role : Business Analyst (2015-2018)

. Analysed business requirements and mapped them to Finacle functionalities, identifying gaps and proposing suitable functional solutions.

• Worked closely with business stakeholders to understand requirements, clarify functional queries, and translate business needs into functional specifications.
• Provided Finacle-related functional support to development and testing teams during SIT, UAT, and production support.
• Acted as a bridge between business stakeholders, technical teams, and testing teams, ensuring smooth requirement-to-delivery execution.
• Contributed to the enhancement and migration of Finacle from 7X to 10X, ensuring alignment with business and operational requirements.
• Worked closely with business stakeholders and branch officials to understand operational requirements and identify process gaps and enhancement areas.
• Supported branch officials during and after implementation by resolving functional queries and providing clarification on the new Finacle 10X processes and functionalities.
• Contributed to improving the overall efficiency and user experience of branch operations, enabling branch officials to provide faster and smoother services to customers.