Summary
Overview
Work History
Skills
Academic Qualification
Visa Availability
Personal Information
Projects
Timeline
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Navaz Ahmed

Navaz Ahmed

R & D Engineer 3
Hyderabad

Summary

To pursue a successful and rewarding career in an esteemed organization which would provide me with an opportunity to work in an innovative and challenging environment and utilize my skills to contribute to the achievement of the goals of the organization and to the growth of my career.

Overview

15
15
years of professional experience
5
5
Languages

Work History

R&D Engineer 3

CA Technologies
08.2017 - Current
  • Currently working as R&D Engineer 3 in CA Technologies, A Broadcom Company Hyderabad from Aug 2017 to till date.

QA Lead

Synchronoss Technologies
11.2012 - 08.2017
  • Earlier worked as QA Lead in Synchronoss Technologies, Bangalore from Nov 2012 to August 2017.

QA Analyst

Isol Softech India PVT Ltd
03.2011 - 11.2012
  • Earlier worked as QA Analyst in Isol Softech India PVT Ltd, Bangalore from March 2011 to Nov 2012.

QA Analyst

SHARP Software development India PVT Ltd
05.2009 - 03.2011
  • Earlier worked as QA Analyst in SHARP Software development India PVT Ltd, Bangalore from May 2009 to March 2011.

Skills

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Academic Qualification

Jawaharlal Nehru Technological University, Anantapur, India, Alagappa University, Chennai, India

Visa Availability

B-1/B-2

Personal Information

  • Date of Birth: 10/08/85
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Projects

Service Operations Insights, Java, XML, HTTP, SOAP, Selenium2 Web driver, SQL tools, Rally, QTest, Tricentis, Wolkensoft, Workday, OKTA, Blazemeter, ALLsec, Burp suite, nmap, Coverity security vulnerability Detection tools, Balckduck License security violations operational violation, Bugzilla, File Poster, REST Client, REST Console, XML Editor, Sonar, SoapUI, JIRA, Confluence, Smart SVN, Stash, Bamboo, Zephyr, Agile methodology, Safe, Github, Jenkins, maimframe apps EZFIX, EZPUB, PUBFIX, POSTMAN, runscope, Slack, US Army, VWFS, COTY, Fujutsu, Infosys, HCL, Broadcom Inc. is a global technology company that designs, develops, and supplies a broad range of semiconductor and infrastructure software solutions. The company's product portfolio includes semiconductor devices for wired and wireless communications, enterprise storage, industrial, and other applications. Broadcom is known for its expertise in areas such as networking, broadband, wireless, storage, and industrial automation. Broadcom was founded in 1961 as a semiconductor division of Hewlett-Packard. Over the years, through mergers, acquisitions, and divestitures, it has evolved into the company it is today. Broadcom is headquartered in San Jose, California, USA., "Service operations insights" generally refer to the data-driven observations, analyses, and actionable information obtained from the operational aspects of a service-oriented business. These insights can come from various sources within the organization, including customer interactions, service delivery processes, employee feedback, performance metrics, and more. CA Service Operations Insight (CA SOI) helps overcome these challenges by unifying the health and availability information from your domain management tools and aligning with your IT services. CA SOI introduces a new service management layer to your management infrastructure and through an open and extensible integration platform (CA Catalyst), leverages and adds value to your investment in existing management technology. CA SOI provides integrations with several CA Technologies products and third-party applications, and the CA Catalyst integration platform lets you reconcile and synchronize data in CA SOI and across all domain managers. CA SOI uses several graphical interfaces to display the service operations data that supports the required business functions for all parties in the appropriate format. Operations staff uses these graphical interfaces to focus efforts correctly and business and IT objectives are properly aligned. CA SOI also serves as a comprehensive level one operations console for managing the full stream of events and alerts from all integrated products. Operations staff can use CA SOI for a consolidated view of all alerts, enabling automatic escalation of important alerts that require quick action and problem resolution across domains from one interface. CA SOI provides alert queues for grouping logical categories of alerts. CA SOI also provides an event management layer that supports detailed event searches. CA SOI has several graphical interfaces for defining simple and complex event policies for event filtering, correlation, and enrichment. CA SOI supports layered service and alert security through the use of user groups, customers, and alert queues. This security allows for a flexible user-specific view of the services and alerts company-wide. Here are some key aspects and examples of service operations insights: Customer Experience, Service Efficiency, Employee Performance, Trend Analysis, Predictive Analytics, Cost Optimization, Continuous Improvement. Overall, service operations insights play a crucial role in enabling service-oriented businesses to enhance customer satisfaction, improve operational efficiency, drive innovation, and maintain a competitive edge in the market., Worked as scrum master and substance engineering (L2 customer support), Worked as Releasing activities of the major and minor cumulative patches and point fixes to core and non-core customers, Worked on various enterprise monitoring third-party products and connectors, Worked on high availability node setup for SOI, Worked on CABI (Jaspersoft reports) integration with SOI, Worked on Setting up on premise on standalone and distributed windows based setups for entire team by using google cloud portal with VM’s provisioning, Worked on monitoring the Services, Alerts (alarms) and CI’s (70 plus classes),APM agents and probes, Analyzed Functional Requirement Specification (FRS) and System Design Specification (SDS) for the client, Received Above and beyond award at BU level, Project Estimation, work allocation to the team and Project Management, Involved in preparing test plan, positive and negative test cases and documenting test results, Performed Integration, Regression, System, Functional testing, Also, performed smoke testing, Basic Knowledge in Creating scripts for regression tests using Selenium Webdriver, Reviewed Test Case documents and preparing Test strategy, Bug reporting and tracking using JIRA, Execute tests, documented defects, and verified bug fixes, Work allocation to all the team members on daily basis, Preparation of Test Plan, RTM, Bug Verification report and DRE (Defect Leakage and Defect Removal Efficiency reports) for each release, Co-ordinate with Developers for defect analysis and performing Functional and Regression Testing, Mentored the peer testers making them understand about the Product design, Working as a scrum master, Worked on publishing the monthly patches via Mainframe applications such as EZfix, EZpub, Start, QWS, Worked on DevOps model AT&T Home Solutions, Java, XML, HTTP, SOAP, Selenium2 Web driver, SQL tools, Bugzilla, File Poster, REST Client, REST Console, XML Editor, Sonar, SoapUI, JIRA, Confluence, Smart SVN, Stash, Bamboo, Zephyr, Agile methodology, Waterfall model, AT&T, USA, Synchronoss provides the technology behind AT&T’s automated activation process., The purpose of our AT&T Wireline application is to process and activate orders for AT&T. When the NEW Customer wants to use the AT&T Connection or the Existing Customer wants to upgrade with the additional Features then users will post an order through the AT&T Application and they will get the service through Synchronoss. So Home Solutions stands in between customer’s request (posting the Order) and Getting the service at the Backend., Analyzed Functional Requirement Specification (FRS) and System Design Specification (SDS) for the client, Liaison between onsite and offshore teams and Lead the project team in India, Project Estimation, work allocation to the team and Project Management, Involved in preparing test plan, positive and negative test cases and documenting test results, Performed Integration, Regression, System, Functional testing, Also, performed smoke testing, Basic Knowledge in Creating scripts for regression tests using Selenium Webdriver, Reviewed Test Case documents and preparing Test strategy, Bug reporting and tracking using JIRA, Execute tests, documented defects, and verified bug fixes, Work allocation to all the team members on daily basis, Preparation of Test Plan, RTM, Bug Verification report and DRE (Defect Leakage and Defect Removal Efficiency reports) for each release, Co-ordinate with Developers for defect analysis and performing Functional and Regression Testing, Mentored the peer testers making them understand about the Product design, Working as a scrum master, Worked on publishing the monthly patches via Mainframe applications such as EZfix, EZpub, Start, QWS, Worked on DevOps model Uverse Move Portal, AT&T, Java, Oracle, Uverse Move Portal is an online web Portal designed for AT&T customers. The application is linked with the AT&T website. The Portal allows the customers to Move their Uverse Services to a new location As-Is. The customer needs to provide the new address where he wants to move, the application will find out if he is eligible to move to the new address, if he is eligible, an option to schedule the disconnection is provided. All the orders which are created in the Uverse Move portal fall into the Wireline Order manager for provisioning of orders by the agents. The portal contains a security management system called T-guard which authenticates the user., Authoring/Reviewing/Updating Test Cases, Execution of Test Cases within time limits, accuracy and performing adequate levels of testing like functional, regression, integration, system, compatibility, end-to-end testing, Participated in Requirement review, design review, test case review, and bug triage meetings, Involved in defect status reporting using JIRA AT&T Indirect, Java, XML, HTTP, SOAP, Selenium2 Webdriver, SQL tools, Bugzilla, File Poster, REST Client, REST Console, XML Editor, Sonar, SoapUI, JIRA, Confluence, Smart SVN, Stash, Bamboo, Zephyr, Agile methodology, Waterfall model, AT&T receives wired and Uverse product orders from its affiliates. These orders are maintained and provisioned by agents in this application. Agent provides the status of the orders though the emails., Participated in requirements review, functional specification review to understand the requirements clearly, Developed manual test scripts for different test scenarios covering all aspects of project functionality using Matrix Pro, Requesting and getting test data from Frontier, Executed functional and Regression test scripts and Sending daily status to reporting Manager, Wrote SQL Query to extract data from various database tables for testing purpose AT&T Audi connect, Core Java, XML, HTTP, SOAP, Selenium2 Webdriver, SQL tools, Bugzilla, File Poster, REST Client, REST Console, XML Editor, Sonar, SoapUI, JIRA, Confluence, Smart SVN, Stash, Bamboo, Zephyr, Agile methodology, Waterfall model, AT&T, USA, The purpose of this project is to activate and deactivate the ICCIDs used in the different OEMs like AUDI and VOLVO. Synchronoss will take the Requests to get the status of the ICCIDs, activate, deactivate the ICCIDs, subscribe the rate plan to the ICCIDs and reset the ICCIDs if there are any technical issues. Synchronoss will send these requests to Jasper control system with the help of APIs and jasper will send the responses to the Synchronoss then Synchronoss will calculate the final response based on the all the jasper responses and send to the RACO. The failed requests will fall in the Synchronoss order gateway. The agent will provision these requests manually. The order gateway will send the OrderStatusNotificaton to the RACO if the agent does the changes to these requests., Analyzed Functional Requirement Specification (FRS) and System Design Specification (SDS) for the client, Liaison between onsite and offshore teams and Lead the project team in India, Project Estimation, work allocation to the team and Project Management, Involved in preparing positive and negative test cases and documenting test results, Performed Integration, Regression, System, Functional testing, Also, performed smoke testing, Creating scripts for regression tests using Selenium Webdriver using Junit with data-driven framework, Reviewed Test Case documents and preparing Test strategy, Bug reporting and tracking using Bugzilla, Execute tests, documented defects, and verified bug fixes, Work allocation to all the team members on daily basis, Preparation of Test Plan, RTM, Bug Verification report and DRE (Defect Leakage and Defect Removal Efficiency reports) for each release, Co-ordinate with Developers for defect analysis and performing Functional and Regression Testing, Mentored the peer testers making them understand about the Product design AT&T Garage portal, Core Java, XML, HTTP, SOAP, Selenium2 Webdriver, SQL tools, Bugzilla, File Poster, REST Client, REST Console, XML Editor, Sonar, SoapUI, JIRA, Confluence, Smart SVN, Stash, Bamboo, Zephyr, Agile methodology, Waterfall model, AT&T USA, AUDI, VOLVO, The purpose of this project is to activate and deactivate the ICCIDs used in the different OEMs like AUDI and VOLVO. Synchronoss will take the Requests to get the status of the ICCIDs, activate, deactivate the ICCIDs, subscribe the rate plan to the ICCIDs and reset the ICCIDs if there are any technical issues. Synchronoss will send these requests to Jasper control system with the help of APIs and jasper will send the responses to the Synchronoss then Synchronoss will calculate the final response based on the all the jasper responses and send to the RACO. The failed requests will fall in the Synchronoss order gateway. The agent will provision these requests manually. The order gateway will send the OrderStatusNotificaton to the RACO if the agent does the changes to these requests., Involved in reading whole requirements of AT&T garage portal, Reviewing the doc for any flow related issues and getting clarifications from BAs, Attending the functional requirements review and design review, Assigning the work to the team and make sure assigned work is done by EOD, Finding the high-level scenarios, writing and reviewing test scripts as per the requirements document, Performing smoke testing for every QA build and integrating testing on the QA build and finding the issues and reporting these issues using Bugzilla, Checking the bug status on a daily basis and assisting for DEV for any clarifications on these bugs, Generating the test case completion report from the database and sending it to the Reporting manager on a daily basis Self-care mobile application testing, Sprint telecom, US, Self-care or self-services application will be dealing with direct mobile end-user of Sprint. End user or customer can view his balance/bill details. User can log service request. User can change the tariff/rate plan. User can request change for the Bill cycle date. He can buy the top up/Add-on using his handset from this application. User also can see his promotions and new catalogue, Team Member, Training on various testing concepts and tools used, Understanding Requirements document, Converting the requirements into Test Cases and executing them, Integration, Regression, Functional testing, Defect tracking and Reporting of bugs using Bugzilla, Coordinating with the development and business team for clarifications, Uploading the required configuration files to change the services and applications, Discussion with onshore team, queries, and status of the product for further enhancements

Timeline

R&D Engineer 3

CA Technologies
08.2017 - Current

QA Lead

Synchronoss Technologies
11.2012 - 08.2017

QA Analyst

Isol Softech India PVT Ltd
03.2011 - 11.2012

QA Analyst

SHARP Software development India PVT Ltd
05.2009 - 03.2011

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Navaz AhmedR & D Engineer 3