NAVDEEP SHEORAN
Jhunjhnuun
Summary
To join an organization and work in an innovative challenging and rewarding environment where my organizational abilities, human relation skill, education and talent will be utilize to the benefit of an organization's proactive team player with good communication skills Productive unit manager with highly developed skills the field. Hands-on experience managing financial resources and providing exceptional customer service in healthcare facility. Resolves problems quickly. Skilled in managing and maintaining physician orders and supervising nursing staff according to policies and regulations.
Overview
13
13
years of professional experience
Work History
Unit Manager - On Site
Compass India Pvt. Ltd
Gurgaon
06.2024 - Current
- Resolved complex customer service issues in a timely manner.
- Maintained accurate records of employee attendance and leave requests.
- Analyzed data to identify trends in customer needs or operational processes.
- Created reports on departmental activities for senior management review.
- Ensured that the unit was compliant with safety standards and protocols set by the organization.
- Implemented new technologies to streamline workflow processes within the unit.
- Assisted with budgeting process by monitoring expenses related to personnel costs, materials and supplies.
- Adhered to company-wide policies regarding confidentiality of information.
- Provided guidance, coaching, and mentoring to staff members.
- Conducted performance reviews for all unit personnel.
- Developed effective strategies to improve employee morale, motivation, and engagement.
Hospitality Manager – OnSite
Sodexo India Pvt. Ltd
Ahmedabad
09.2021 - 03.2024
- Manage day-to-day operations within budgeted guidelines and to the highest standards
- Establish targets, KPI’s, schedules, policies and procedures
- Hiring, Managing & supervising employees
- Communicating with patients, Employees and with all levels in the organization with smooth operation
- Training & Development, Goal- Setting responsibilities
- Processing Payroll within the timeline
- Handling expense and managing budgets, Ordering supplies
- Ensuring essential tools and equipment are well – organized and easily accessible
- Petty Cash Management, Monitor the revenues and expenses
- Monitoring the Opex & Capax as per requirement
- Handling the various teams F&B, Housekeeping, Technical, GDA
- Handling the Administration & paperworking
- Planning monthly or weekly meeting with Heads & sharing the MOM
- Managing and sharing the Monthly and Quarterly Flash Reports
- Monthly Billing and Payments follow up from client end
- Purchase and control of Inventory
- Negotiate with clients for use of facilities
Asst. F&B Manager
Baypark Hotel & Resort
Andhra Pradesh
10.2019 - 06.2020
- Company Overview: Due to Covid-19 property was closed
- Recruiting, training and supervising staff
- Agreeing and managing budgets
- Planning menus
- Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
- Promoting and marketing the business
- Overseeing stock levels
- Ordering supplies
- Producing staff rotas
- Handling customer enquiries and complaints
- Taking reservations
- Greeting and advising customers
- Problem solving
- Preparing and presenting staffing/sales reports
- Keeping statistical and financial records
- Assessing and improving profitability
- Setting targets
- Handling administration and paperwork
- Liaising with customers, employees, suppliers, licensing authorities and sales representatives
- Making improvements to the running of the business and developing the restaurant
- Due to Covid-19 property was closed
Restaurant Manager
Ramada Downtown
Bahrain
09.2018 - 09.2019
- Recruiting, training and supervising staffs
- Planning menus and Co-0rdinate with kitchen to ensure that orders are not delayed
- Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
- Promoting and marketing the business
- Overseeing stock levels as per operation
- Ordering supplies as per daily requirements
- Producing staff duty roaster and assign service station to service staff
- Handling customer enquiries and complaints
- Taking reservations and assist the supervisor and service staff during the peak hoursassisting guest, presenting bills and so on
- Anticipate and accommodate guest needs and request
- Problem solving and ensure restaurant is ready for service before meal timing
- Preparing and presenting staffing/sales reports
- Keeping statistical and financial records
- Assessing and improving profitability
Asst. Restaurant Manager
Beetle smartotles
Gujarat
05.2016 - 08.2018
- Monitors employees to ensure performance expectations are met
- Provides feedback to employees based on observation of service behaviors
- Assists in supervising daily shift operations
- Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager
- Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results
- Manages to achieve or exceed budgeted goals
- Performs all duties of restaurant employees and related departments as necessary
Outlet supervisor at Brasserie2.O
Le Royal Meridien Beach & Resort Spa
Dubai
10.2013 - 03.2016
- Chekcspatrons’identificaton in order to ensure that they meet minimum age requirements for consumptions of achcoholic beverages
- Part of Pre-opening team
- Explain how various menu items are prepared, describing ingredients
- Serve food or beverages to prepare and serve specialty dishes at tables as required
- Ability to work on software such as Micros &Touche
- Maintaining stores as per delay operation
- Keep updates for beverage menu
- If any changes as requirement
- Mixing and serving alcoholic beverages to customers
- Creating beverage lists, menus and drink promotions
- Following all safety and sanitation policies when handling food and beverages
- Checking a customer’s identification to confirm that they are legally able to consume alcohol
- Monitoring the intake of alcohol by guests, and prohibiting the sale of alcohol to those who are intoxicated
- Engaging the guests in conversation
- Upselling food and beverages to guests
- Preparing cocktails and other drinks
- Welcoming, acknowledging and greeting guests who come to the bar
- Taking food and beverage orders from guests
- Maintaining appropriate stock levels for the bar
- Communicating with guests and making them feel appreciated
- Worked on Micors and Touche software
Food & Beverage Service
Ramada Chelsea group of hotels
Dubai
12.2012 - 07.2013
- Providing a warm welcome for customers
- Receive food & drink orders & serve customer requests to the standards required
- Learning the names of & building relationships with regular customers
- Understand menu content and keeping up to date with any menu changes
- Making recommendations from the menu if requested
- Answer guest queries in a polite and helpful manner
- Clearing cutlery and dishes away from tables
- Ensuring all restaurant corridors are kept clear from rubbish, glassware and crockery
- Check on customers asking if they are enjoying their meals and service
- Relaying, preparing and setting tables for the next guests
- Looking after guests with special needs i.e
- Dietary requirements, allergies, mobility etc
- Worked on Micros Software
Bartender
The LeelaPalace Udaipur
Udaipur
08.2011 - 11.2012
- Basic knowledge of bartending
- Making sure that bar set up is done properly
- Proper service of food and beverage to all in-house and walk in guest as per hotel standard
- Handing Room Service, Banquets
- Handling guest calls promptly and politely and keeping their follow ups
- Making sure that restaurant set up is done properly as per the standard of the hotel
- Ensure that a high level of liaison is maintained between Food & Beverage and all other departments within the hotel
- Make sure food is served with right condiments
- Basic knowledge of IDS and Touchesiftware
Education
Diploma in Aviation, Hospitality And Tourism Management -
Frankfinn Institute of Air- Hostess Training
Jaipur - India01.2011
12th -
CeeriVidyaPilani, Bits Pilani
India10th -
Army Public School
Bangalore, IndiaWset level 1 -
Path Bar School
DubaiSkills
- Safety enforcement
- Quality control
- Staff scheduling
- Healthcare facility management
- Workforce planning
- Records management
- Expense management
- Cost management
- Budget compliance
- Expenditure review
- Manpower planning
- Operations oversight
- Cost control
- Menu development
- Customer service
- Recruitment
- Problem-solving
Accomplishments
- Nominated as the employee of the month in June 2013 at Ramada Chelsea Hotel.
- Wset Level 1 training in food and wine pairing.
- Fostac trainer.
Disclaimer
The above information is correct to the best of my knowledge and correctly describes my qualification and other details.
Personal Information
- Passport Number: U4970591
- Date of Birth: 06/22/91
- Nationality: Indian
- Marital Status: Married
Timeline
Unit Manager - On Site
Compass India Pvt. Ltd
06.2024 - Current
Hospitality Manager – OnSite
Sodexo India Pvt. Ltd
09.2021 - 03.2024
Asst. F&B Manager
Baypark Hotel & Resort
10.2019 - 06.2020
Restaurant Manager
Ramada Downtown
09.2018 - 09.2019
Asst. Restaurant Manager
Beetle smartotles
05.2016 - 08.2018
Outlet supervisor at Brasserie2.O
Le Royal Meridien Beach & Resort Spa
10.2013 - 03.2016
Food & Beverage Service
Ramada Chelsea group of hotels
12.2012 - 07.2013
Bartender
The LeelaPalace Udaipur
08.2011 - 11.2012
Diploma in Aviation, Hospitality And Tourism Management -
Frankfinn Institute of Air- Hostess Training
12th -
CeeriVidyaPilani, Bits Pilani
10th -
Army Public School
Wset level 1 -
Path Bar School
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