Naved Kannur
Pune
Summary
Dedicated professional with 9+ years of experience in Sales Operations and expertise in customer relationship management and logistics coordination. Committed to delivering exceptional service and resolving issues to enhance customer satisfaction.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
BD Admin. Assistant & Sales Support
UPS Logistics
Pune
03.2024 - Current
- To understand customer queries and provide application based solutions
- To provide products and services presentation to customer
- Handled business communications by promptly responding to emails and phone calls, managing inbound and outbound calls, and resolving queries from shippers and consignees
- Monitored customer orders to ensure accurate updates and coordinated logistics operations with shippers, receivers, third-party partners, and UPS teams.
- Additionally, resolved shipment and delivery queries, handled urgent dispatches, and ensured customer satisfaction remained at top priority
- Collaborated with Sales Directors to gather and manage essential documents, including RFx, QBRs, Rate Charts, and PLDs.
Sales Operations Manager
Schmalz India Pvt Ltd
Pune
12.2016 - 05.2022
- To promote and do the sales of Special promotional products
- To do the technical sales and provide newly launched product presentation to the customer
- Handle outside and inside sales team
- Managed sales forecasting to align with operational strategies.
- Collaborated with marketing to optimize product launch processes.
- Coordinated cross-functional teams to ensure timely project delivery.
- Analyzed sales data to identify trends and improve decision-making.
- Developed strategies to improve customer service, increase sales efficiency, and maximize profits.
- Facilitated communication between cross-functional teams to resolve issues quickly and efficiently.
- Analyzed customer data to identify trends and opportunities for sales growth..
Process Associate
IGT Solutions
Pune
09.2023 - 02.2024
- Handled inbound customer calls for the Air India process.
- Managed domestic and USA customer inquiries and issues over the phone.
- Ensured high-quality service delivery during interaction with customer and internal teams
- Contributed to improved customer satisfaction through effective communication and support.
Trainee Quality Engineer
Lear Corporation
Pune
08.2013 - 10.2015
- Contributed to process improvements and cost optimization initiatives in the automotive sector.
- Conducted process and product audits to drive continuous improvement.
- Collaborated with the design team to enhance product quality.
- Coordinated with cross-functional teams to identify and implement cost-effective solutions.
Education
Bachelor of Engineering - Mechanical Engineering
BMIT
Solapur06-2012
Skills
- Team leadership and people management
- Technical Sales
- Business Development
- Sales Operations
- Problem Solving and Decision Making
- Project & Task Management
- Offers/Quotation Negotiation
- Team collaboration
- Customer relationship management
- Project Handling
- Report generation using Excel
- Logistics coordination
- Sales support
- Attention to detail
Languages
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Marathi
Intermediate (B1)
B1
Certification
Certificate in Export-Import Management | Pune Institute | 2019
Digital Marketing| Pune Institute| 2023
Advanced Product Training | Schmalz Germany | 2017
Application Softwares
- ERP Software (ABAS), Reporting tools: DWH, Tools, MS Office: Excel, Word.
Timeline
BD Admin. Assistant & Sales Support
UPS Logistics
03.2024 - Current
Process Associate
IGT Solutions
09.2023 - 02.2024
Sales Operations Manager
Schmalz India Pvt Ltd
12.2016 - 05.2022
Trainee Quality Engineer
Lear Corporation
08.2013 - 10.2015
Bachelor of Engineering - Mechanical Engineering
BMIT