NAVEEN AKBAR
Currently Working In Dubai
Summary
Experienced Professional skilled in effective communication , interpersonal skills & efficient time management. Seeking client-centric roles (Sales/ Customer Support/ Tech Support/ Quality Analyzer/ Media) to hone my technical expertise and contribute to its growth
Overview
5
5
years of professional experience
Work History
Sales Officer
INNOVATIONS GROUP - RAKBANK
02.2025 - Current
- Advised customers on how best to use their credit cards responsibly while minimizing debt levels.
- Provided detailed information on fees, interest rates, payment methods, rewards programs and other related topics.
- Identified opportunities for cross-selling additional products or services.
- Reviewed credit history to determine eligibility for certain types of cards.
- Upgraded existing accounts by offering more competitive terms or higher limits.
- Greeted customers with energy and enthusiasm, analyzed prospects' behavior, built rapport, championed services being offered and presented enticing opportunity to become cardholder.
Senior Quality Analyst
Casagrand Builder Pvt Ltd
02.2023 - 12.2024
- Quality Control & Quality Assurance - Auditing
- Agents recorded calls to ensuring the adherence of Calling Script, Quality Parameters, Finding & Controlling errors Quality
- Huddles - Providing Feedbacks to agents frequently on their flaws
- Documentation - Agent quality feedbacks were maintained through emails & G-Sheets
- Training Session- Conducting Training programs based on focusing the Calling Script, Quality & FATAL Parameters
- Certification Clearance - Handling Nesting period Training for New Recruiters & ensure them to clear their MOCK CALL certification
- Mail Audits - In-depth assessment of auditing emails to identify the tasks/activity & making sure to complete within the TAT
- Product Knowledge Assessment (PKA) - Preparing Q&A & testing the agent knowledge on providing related/specific/fundamental information about projects
- Testing Dip - Checks on Projects & Parameters
- Campaign Monitoring & Analysing the Inbound & Outbound calls
- Maintaining the Quality Reports on Daily/Weekly/Monthly & Yearly Basis. Also Presenting the PPT on Review Meetings
- Team Management - Handling 15 members crew with the absence of superior & ensure the team to finish the Day-Wise checklists
- Other Responsibilities - Coordinate with SME about Floor Announcement, Pricing / Basic information updation.
Assistant Manager
Development Credit Bank (DCB)
11.2021 - 01.2023
- B2B Sales
- Convincing customers to achieving sales target
- Achieving monthly target and Goals
- Creating leads by own and follow up the leads
Call Quality Analyst
Cedar Business Solutions
06.2020 - 09.2021
- Quality Audits - Recorded calls should be audited and Giving feedback to agents
- Preparing Feedback file for audited calls on regular basis
Education
B.Com - Commerce
Madras University
01.2020
Class XII -
Tamil Nadu
01.2017
Class X -
Tamil Nadu
01.2015
Skills
- Sales strategies
- Team collaboration
- Cross-selling techniques
- Customer Relationship management
- Good oral and written communication skills
- Good Coaching And Verbal Communication
- Adaptability & Strong Documentation Skills
- Willingness To Learn New Technologies
- Time Management
- Strong Problem-Solving Abilities
- Critical Thinking
Disclaimer
I hereby declare that the information furnished above are true to the best of my knowledge.
Languages
- English
- Tamil
Passport Details
- Passport Number: X6155619
- Passport Place Of Issue: Chennai
Timeline
Sales Officer
INNOVATIONS GROUP - RAKBANK
02.2025 - Current
Senior Quality Analyst
Casagrand Builder Pvt Ltd
02.2023 - 12.2024
Assistant Manager
Development Credit Bank (DCB)
11.2021 - 01.2023
Call Quality Analyst
Cedar Business Solutions
06.2020 - 09.2021
B.Com - Commerce
Madras University
Class XII -
Tamil Nadu
Class X -
Tamil Nadu
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