Naveen A N
Bangalore
Summary
Experienced Customer Service Specialist with a 3.9 year track record of providing outstanding service and ensuring client satisfaction. Committed to exceeding company objectives and sales targets while creating a positive and productive work environment. Problem-solving and communication skills are required, as well as the ability to work independently and collaboratively in groups. Known for consistently providing excellent customer experiences by staying current on products, services, and customer service processes. Organized, trustworthy, and committed to meeting customers' needs.
Overview
5
5
years of professional experience
Work History
Cust Service Rep - Client Experience & Operations
United Health Care
02.2022 - Current
- Mentored junior team members, providing guidance and support as needed while helping them develop their customer service skills.
- Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
- Implemented new service strategies, effectively reducing the number of escalated complaints received by management.
- Streamlined customer service processes for improved efficiency and reduced response times.
- Interviewed policyholders to verify information and obtain additional details.
- Examined reports, accounts, and evidence to determine the integrity and accuracy of the information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products. Maintained up-to-date knowledge of product and service changes.
- Delivered high-quality customer assistance through calls, ensuring top-tier service in order to maintain business development. Resolved client issues and improved service levels by utilizing problem-solving skills.
Accounts Receivable Associate
Omega Health Care
09.2019 - 09.2021
- Maintained confidentiality over sensitive financial data while ensuring adherence to regulatory compliance standards within the accounts receivable function.
- Handle all claims on denials, rejections, and no response work queues and follow up, review, and document accordingly.
- Enhanced communication between departments by participating in cross-functional meetings aimed at improving overall organizational performance.
- Optimized workflow efficiency by developing effective filing systems for easy access to essential documents and records in the accounts receivable department.
- Contact insurance carriers or other responsible parties to confirm payment dates and details.
- Conducted regular audits of invoicing records to ensure compliance with internal controls and external regulations.
- Reconciled processed invoices against purchase orders, identifying discrepancies and resolving issues promptly.
- Dealt with all insurance, such as Medicare, Medicaid, and commercial Obtained detailed medical and personal data of the patient's policy includes effective and termination dates of policies, along with ensuring medical coverage for medications Cimzia and Synvisc.
Education
Standard XII -
Bhavan's Newsprint Vidyalaya
B.com -
New Horizon College
Skills
- MS Office
- Problem Solving Skill
- Time Management
- Team Player
- Account Management
- Database Maintenance
- Strong Customer Service & Customer Satisfaction
- Order management proficiency
Hobbies and Interests
- Table tennis
- Surfing the web
- Listening to music
- Photography
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Malayalam
Advanced (C1)
Timeline
Cust Service Rep - Client Experience & Operations
United Health Care
02.2022 - Current
Accounts Receivable Associate
Omega Health Care
09.2019 - 09.2021
Standard XII -
Bhavan's Newsprint Vidyalaya
B.com -
New Horizon College
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