NAVEEN BAIRISETTI
Porumamilla
Summary
A professional Production Support Analyst with 2.5 years of experience in the Banking,Financial Services,and Insurance Domain handling multi-national users. Production Support, Data Analysis and Customer Handling being my core experience, I also possess excellent communication and management skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Production Support Analyst
Tata Consultancy Services
11.2021 - Current
- Worked as a production support analyst in a banking project under Finance portfolio, taking care of Informatica workflows running in production.
- Managed providing technical support and consulting to the Asian, European, and North American clients and users in Banking, Financial Services, and Insurance Domain.
- Primary responsibility is to make sure the daily data is made available to the business users reporting purpose within the defined SLA.
- Troubleshooting the production nightly batch failures, user-run failures.
- Track production issues and report periodically to the group charged with monitoring uptime and efficiency of the production application.
- Streamlined troubleshooting processes by implementing data-driven analytics and root cause analysis, resulting in a 30% decrease in average issue resolution time and a 20% improvement in customer satisfaction ratings.
- Performed daily production system checks, monitored and analyzed resources, and pro-actively participated in weekly team meetings with managers.
- Analyzed problems in configuration, data flow and data state within a highly complex multi-product provisioning system.
- Resolved user technical issues diligent research, analysis, and troubleshooting.
- Leveraged internal technical expertise, knowledge base, analytical tools such as MicroStrategy and Tableau, to provide most effective solutions to client issues.
- Created and revamped multiple MicroStrategy report issues for better understanding of client on finances.
- Coordinated with Level 3 specialists in deployments and troubleshoots.
- POC for multiple application releases, from development, testing and deployment into production.
- Performed post release checkouts after application releases and infrastructure updates.
- Strong practical ITIL/ITSM skill set with operational background.
- Created and executed many Changes (Change Management) and Incidents for latest configurations, connectivity setups, Certificate renewals.
- Active participation in project meetings – maintained and distributed meeting minutes, documentation, and updates.
- Good Knowledge on SQL,UNIX and Autosys tool.
- Trained, mentored, and steered 6 junior tech support executives.
Education
B.Tech - Mechanical Engineering
Siddharth Institute of Engineering And Technology
07.2021
Skills
- Application Support
- Autosys
- Conflict Resolution
- Communication
- Customer Centric Leadership
- Data Analysis
- Data Flow
- ITSM
- Strong ITIL Skill set
- Incident Analysis
- Microsoft Office Suite (Excel, PPT, & Outlook)
- People Management
- Problem-Solving Skills
- Problem Management Tools
- Project Management
- Power BI (MicroStrategy Reporting)
- Reporting
- SQL
- ServiceNow
- Troubleshooting
- Technical Requirements
Accomplishments
- Solved 95% of the L2 tickets and incidents without needing to escalate to Level 3 tech support team.
- Achieved Awards of Excellence:
> On The Spot Award June 2023
> Star team of the Month June 2023
Certification
- AWS Certified Cloud Practitioner Aug 2023
www.credly.com/go/DaY56Uq3wcGVmOOcjt8gSA - ITIL Foundation Certification TCS ION December 2021
- Process : Agile Way of Working Foundation December 2021
Timeline
Production Support Analyst
Tata Consultancy Services
11.2021 - Current
B.Tech - Mechanical Engineering
Siddharth Institute of Engineering And Technology
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