Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Football, Gaming, Cooking
Timeline
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Naveen Christy

Naveen Christy

Bangalore

Summary

To leverage my knowledge in marketing and operations and contribute to a forward-thinking company where innovation and collaboration thrive. Aspire to grow professionally by embracing challenges, driving impactful projects, and ultimately, playing a pivotal role in propelling the organization towards sustained success and growth. Eager for challenging assignments that offer growth opportunities and allow me to contribute effectively while advancing professionally.

Overview

5
5
years of professional experience
8
8
Certifications
3
3
Languages

Work History

Talent Acquisition Executive and Client Management

Cominfo Executive Placements
Bangalore
06.2022 - 02.2023
  • Cooperated with company leaders in change management and talent solutions to gain competitive edge in job market.
  • Established consistent language and methodology for talent discussions, development, and succession.
  • Negotiated contracts and managed budget for recruiting expenses.
  • Developed communication and marketing plan and leveraged talent acquisition tools, resources, and campaigns to source and attract top talent.
  • Completed talent acquisition and management for 8 clients + internal and external placements

Risk Analyst

Razorpay
Bangalore
09.2019 - 06.2022
  • Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
  • Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
  • Built and harmonized operations reports for team leaders, senior managers and executives.
  • Collaborated on implementation of collection strategies with collections, risk and fraud teams.
  • Investigated allegations to check validity and recommend actions to minimize risk.
  • Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.
  • Decrease merchant fraud rate by 30% each quarter.
  • Helped risk team recover losses in excess on of 200 cores by critically analyzing and offboarding fraud merchants.

Social Media Customer Experience Executive

PayPal
Bangalore
04.2018 - 05.2019
    • Built customer confidence by actively listening to concerns and giving resolutions.
    • Collaborated with internal stakeholders to close gaps and improve customer experience.
    • Evaluated business reports to build action plans to offset negative trends.
    • Monitored performance metrics such as customer experience surveys to increase customer satisfaction scores by 60%.
    • Kept current on market and product trends to appropriately answer customer questions.
    • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Education

Bachelor of Commerce - Marketing

Christ University
Bangalore
03.2015 - 2018.04

CBSE-12th - Commerce

Ryan International School
Mumbai
03.2014 - 2015.04

CBSE- 10th -

Ryan International School
Mumbai
03.2012 - 2013.04

Skills

Strategic planning

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Accomplishments

  • Theater Enthusiast in college. Represented college across India in different Inter-collegiate Fest and placed 1st across multiple competitions.
  • Part of organizing committee for the International Business Fest held by the department of commerce in Christ University- PRAYAS 2015-THE FAUX ECONOMY


Software

SPSS

Tableau

WIX

Certification

Mathematical Optimization for Business Problems

Football, Gaming, Cooking

  • Avid Footballer, have played in various amateur leagues held in Bangalore.
  • Into gaming across platforms like consoles and PC
  • Home cook and like experimenting with different foods

Timeline

From Likes to Leads: Interact with Customers Online

12-2023

Think Outside the Inbox: Email Marketing

12-2023

Assess for Success: Marketing Analytics and Measurement

12-2023

Make the Sale: Build, Launch, and Manage E-commerce Stores

12-2023

Satisfaction Guaranteed: Develop Customer Loyalty Online

12-2023

Attract and Engage Customers with Digital Marketing

11-2023

Foundations of Digital Marketing and E-commerce

10-2023

Mathematical Optimization for Business Problems

07-2023

Talent Acquisition Executive and Client Management

Cominfo Executive Placements
06.2022 - 02.2023

Risk Analyst

Razorpay
09.2019 - 06.2022

Social Media Customer Experience Executive

PayPal
04.2018 - 05.2019

Bachelor of Commerce - Marketing

Christ University
03.2015 - 2018.04

CBSE-12th - Commerce

Ryan International School
03.2014 - 2015.04

CBSE- 10th -

Ryan International School
03.2012 - 2013.04

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Naveen Christy