Naveen Dev

Product Solution Engineer

PhonePe Private Limited | Bangalore | Feb 2024 – Present

• Diagnosed, troubleshot, and resolved critical production software issues, ensuring minimal downtime and high availability.
• Designed and implemented monitoring solutions (Grafana, CloudWatch, Kibana) for production and non-production environments, enabling proactive issue detection.
• Automated manual tasks using Shell scripts and Python, reducing operational overhead and human error.
• Provided customer feedback insights to product teams, enhancing system functionality and user experience.
• Facilitated user onboarding to applications and created product documentation in Confluence, improving knowledge sharing.
• Collaborated with technical and non-technical teams, acting as the primary technical point of contact for clients and partners.
• Supported API Gateway integrations, ensuring secure, scalable communication across microservices.

Production Support Engineer

Novitas Technology Private Limited | Bangalore | Aug 2019 – Feb 2024

• Managed and resolved incidents and service requests across Linux, Unix, and Windows platforms, following ITIL standards.
• Conducted root cause analysis (RCA) and implemented permanent fixes, improving system stability.
• Automated routine support activities using Bash, Python, and Java scripts, improving operational efficiency.
• Administered and optimized Oracle SQL databases, including query optimization, performance tuning, and backup/recovery.
• Maintained VMware environments and deployed services on AWS cloud infrastructure, ensuring scalability and uptime.
• Troubleshot network issues (TCP/IP, DNS, DHCP, VPN), ensuring seamless connectivity.
• Monitored systems using Nagios and Zabbix, proactively preventing performance issues.
• Performed log analysis with Splunk to detect anomalies and enhance system performance/security.
• Collaborated with cross-functional teams (developers, admins, business stakeholders) to ensure seamless service delivery.