NAVEEN DURGAPRASAD MANNE
Hyderabad
Summary
Proven Technical Support Engineer with a track record of enhancing customer satisfaction at Salesforce through expert resolution of complex Salesforce Sales Cloud issues. Excelled in debugging and admin skills, achieving top productivity scores. Skilled in ITSM software and demonstrating strong problem-solving abilities. Previously excelled at Accenture, showcasing a blend of technical proficiency and customer service excellence.
Overview
6
6
years of professional experience
Work History
Technical Support Engineer
Salesforce
01.2022 - Current
- Working closely with Salesforce customers to solve their issues related to the Salesforce Sales Cloud application and provide them with the best solution.
- Providing support to customers in user creation, profile creation, permission sets, and issuing licenses.
- Actively work on creating reports, troubleshooting existing reports.
- Debugging flows and providing respective resolutions.
- Acting as the Sev-1 point of contact for issues with the Salesforce Sales Cloud application administration.
- Possess a good, strong knowledge of sales and service, email desktop integration, Outlook/Gmail integration, Lightning Sync, EAC email-to-case, and email deliverability issues.
- Provides customers with a faster and more accurate resolution, which indeed helps in customer satisfaction toward Salesforce.
- Possess a good knowledge of debugging and admin skills, such as reports, approval processes, email delivery issues, record creation, validation rules, record-level security, and field-level security.
- Acting as POC for Einstein Activity Capture issues
- Maintains good individual productivity, and the customer satisfaction score stands at the top with the highest productivity among the team, with a decent CSAT score to date.
- Have a good knowledge of checking audit trails for the changes.
- Possess a good knowledge of checking debug logs for identifying issues related to any automations.
Application Development Analyst
Accenture
01.2022 - 12.2022
- Worked closely with Client to solve their issues related to Salesforce application and provide them best solution
- Performing multiple data loads, data remediation, data cleanup
- Performing the admin customizations that are needful in the flow of the application
- Performing user creations, profile assignment, permission creation and assignments, creation of custom object, fields and the record types, workflow, process builder creation
- Working on the configuration of Servicemax app in the Salesforce application
- Working with third party teams like Servicemax
- Creation of the required report types, reports, and dashboard as per the user's requirement
Application Development Analyst
Tata Consultancy Services
01.2019 - 12.2022
- Worked closely with Client to solve their issues related to Salesforce application and provide them best solution
- Coordinated with Clients, Business Analysts and Product Owner to provide them with the details for new enhancements or requirements and changes which Client needs
- Assisted the clients with the issues for the offline app faced by them in real time
- Performed multiple data loads, data remediation, data cleanup
- Performed the admin customizations that are needful in the flow of the application
- Performed user creations, profile assignment, permission creation and assignments, creation of custom object, fields and the record types, workflow, process builder creation
- Created the required report types, reports and dashboard as per the user's requirement
- Worked on the scenario creation in lower sandboxes with testing team and debugging the issues with Development team as well
- Worked with the third-party teams like EOM, Service max, My Orders, Siebel
Education
BSc-MECs - Math's, Electronics, Computers
Aditya Degree College
01.2019
MPC - Math's, Physics, Chemistry
Geetam Junior College
01.2016
Skills
- Debugging
- Application installations
- Hardware upgrades
- Network operational enhancements
- ITSM software
- Ticket queue software
Hobbies and Interests
- Gardening
- Listening to music
- Just started watching thrilling web series.
Timeline
Technical Support Engineer
Salesforce
01.2022 - Current
Application Development Analyst
Accenture
01.2022 - 12.2022
Application Development Analyst
Tata Consultancy Services
01.2019 - 12.2022
BSc-MECs - Math's, Electronics, Computers
Aditya Degree College
MPC - Math's, Physics, Chemistry
Geetam Junior College
Similar Profiles
Elodie HugoElodie Hugo
Business Development Executive at SalesforceBusiness Development Executive at Salesforce
Mason BarretMason Barret
Sr. Manager, Value Consulting at SalesforceSr. Manager, Value Consulting at Salesforce
Alicia FischerAlicia Fischer
Senior Creative Producer at SalesforceSenior Creative Producer at Salesforce