Naveen G
Automobile Engineering
No 872 16th Cross 2nd Block HBR Layout, Bangalore
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
29
29
years of professional experience
Work History
Divisional Manager
M/S TAFE ACCESS LTD
01.2011 - Current
- Streamlined divisional operations for increased efficiency through process improvement initiatives.
- Enhanced team performance by implementing strategic management plans and setting clear objectives.
- Drove revenue growth with targeted sales strategies and focused marketing efforts.
- Increased employee retention rates by creating a positive work environment that fostered professional development opportunities.
- Maximized resource utilization to optimize productivity by reallocating resources as needed.
- Maintained alignment between corporate goals and divisional objectives by regularly reviewing progress reports and adjusting tactics when necessary.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Improved safety procedures to create safe working conditions for workers.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Branch Manager
M/S Towell Auto Center
01.2008 - 12.2010
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Responsible for the front office functioning of the workshop.
- Responsible for the back office function of the workshop.
- Planning for the branch monthly target and achievement.
- Interacting with Mazda- Management and technical team for business and technical support.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Assistance Service Manager
M/S TAFE ACCESS LTD
10.2002 - 11.2008
- Met with customers to discuss service needs and develop effective and practical solutions.
- Responsible for the front office functioning of the workshop.
- Customer care, sales leads to the Sales Executive.
- Warranty Handling and decision making on failed parts.
- Accident repair caretaker interaction with insurance surveyor.
- Training team member on technical and soft skills.
- Interacting with Skoda technical training for the technical updates.
- DMS and SPEED process implementation in the dealer.
Service Advisor
M/S CONCORED MOTOR
11.1998 - 09.2002
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Technician
M/S MANX AUTO PVT LTD
07.1995 - 11.1998
- Completed job reports and logs immediately following service jobs.
- Aggregate overhaul - Tata vehicle and Maruthi Vehicle
- Worked on MPFI vehicle wheel Alignment
- Brake down Assistance.
- Quality check after the repairs.
- Vehicle road tester.
Education
Automobile Engineering - AutomobileEngineering
SJ Govt Polytechnic, Board of Technical Education
Bangalore 04.2001 -
Skills
Operations Management- Aftersales
Business Development
Staff Development
Expense Tracking
Strategic Planning
Verbal and written communication
Key Performance Indicators
Time Management
Budget Management
Adaptability and Flexibility
Timeline
Divisional Manager
M/S TAFE ACCESS LTD
01.2011 - Current
Branch Manager
M/S Towell Auto Center
01.2008 - 12.2010
Assistance Service Manager
M/S TAFE ACCESS LTD
10.2002 - 11.2008
Automobile Engineering - AutomobileEngineering
SJ Govt Polytechnic, Board of Technical Education
04.2001 -
Service Advisor
M/S CONCORED MOTOR
11.1998 - 09.2002
Technician
M/S MANX AUTO PVT LTD
07.1995 - 11.1998