Naveen Gaur
Customer Support Executive
Summary
Dynamic Relationship Manager with a proven track record at Policybazaar.com, excelling in client relationship management and communication. Leveraged CRM proficiency to enhance customer satisfaction and streamline processes, achieving significant operational improvements. Skilled in problem-solving and multitasking, fostering strong client connections and driving results in fast-paced environments.
Experienced with building and sustaining strong client relationships. Utilizes effective communication and problem-solving skills to address client needs and ensure satisfaction. Track record of managing diverse portfolios and achieving client loyalty through strategic relationship management.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Realtionship Manager
Policybazaar.com
06.2023 - Current
- Developed strong client relationships through regular communication and personalized service.
- Analyzed client needs to recommend suitable insurance products and solutions.
- Coordinated with internal teams to ensure seamless policy implementation and customer satisfaction.
- Provided training and support to junior team members on product offerings and best practices.
Process Associate
Igt
12.2020 - 07.2022
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Travel Executive
Radical Minds
04.2019 - 05.2020
- Led cross-functional teams to drive strategic initiatives and enhance organizational performance.
- Developed comprehensive training programs to improve employee engagement and retention.
- Streamlined operational processes, resulting in increased efficiency and reduced turnaround times.
- Analyzed market trends to inform strategic planning and decision-making processes.
Education
Bcom - Commerce
Vinayaka Missions Sikkim University
Gangtok05.2018
Skills
Relationship building
Client relationships
Relationship building and management
Excellent communication
CRM proficiency
De-escalation techniques
Decision-making
Problem-solving abilities
Multitasking Abilities
Computer skills
Microsoft office
Timeline
Realtionship Manager
Policybazaar.com
06.2023 - Current
Process Associate
Igt
12.2020 - 07.2022
Travel Executive
Radical Minds
04.2019 - 05.2020
Bcom - Commerce
Vinayaka Missions Sikkim University