Naveen K N
Bengaluru
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills alongwith expertise in QA testing, tech support, Subject Matter Expert experience and Solar Energy Generation Systems. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sr.Engineer, T3(Storage Engineering), Warranty Ops
Enphase Solar Energy Pvt Ltd
Bengaluru
11.2023 - Current
- RMA of the defective storage system to recover the parts or replace when its necessary
- Active inter-departmental communications for troubleshooting
- Constant communications with the company leadership for approvals and workflow management
- Push for field service technicians to visit when on-site recovery is the ultimate way to resolution.
Sr.Engineer
Enphase Solar Energy Pvt Ltd
Bengaluru
12.2021 - 11.2023
- Customer Support engineer working with the EMEA and North American regions.
- Extensive experience on PV only, Solar Array, Solar batteries, AC batteries, and Installation support.
- Round-the-clock support through Linux and Command Prompt to remotely troubleshoot system failures.
- Monitored performance metrics to identify areas of improvement.
- Resolved escalated customer issues in a timely manner.
- Actively involved in special T3, installer O&M projects since the beginning of tenure.
- Acting SME for a team of 11 for 6 months and beyond, as and when the team needed help, working alongside for personal goals.
- Consistent with achieving personal goals, achieving beyond 100% score, and cracking stretch goals in every quarter.
- Above par performance in terms of QA, NPS, which are the crucial metrics for accurate resolution and customer satisfaction.
- Subject Matter Expert with over 5 years of experience in handling a team of at least 15.
Senior Technical Process Executive
Infosys BPM Ltd
Bengaluru
04.2019 - 12.2021
- Senior Technical Process Executive providing technical assistance for Active Directory, Microsoft Windows, Microsoft Office, Google Chrome, Internet Explorer, Hardware, BitLocker, and multiple Intel sites and applications while working for Infosys with Intel as a client.
QA Analyst
Tata Consultancy Services
Bengaluru
10.2016 - 10.2018
- 2 years of extensive experience on QA analyst and Senior Technical support consultant with two prestigious clients Equifax and ROGERS.
- Performed manual testing by creating test cases and running the test scripts to find the bug, framing the debug while coordinating with the clients for resolution in Roger Internal CRM.
- Ran automated testing using Selenium WebDriver and Python for apps such as Microsoft Windows, Microsoft Office, Google Chrome, Active Directory, and internal applications while in Equifax
Education
Bachelor of Engineering - Electronics And Telecommunication Engineering
Siddaganga Institute of Technology
Tumkur07-2016
Skills
- Salesforce CRM
- Python(Jupyter Notebook)
- Exploratory Data analysis
- Data Analytics
- Service Now
- Service Manager
- Customer Success/Relationship
- Introduction to Data Science
- Microsoft 365
- Attention to Detail
- Root Cause Analysis
- Error Troubleshooting
- Hardware analysis
Current Position
Sr. Engineer(T3, Storage Engineering),Warranty Operations- Enphase Solar energy Pvt Ltd
Certification
- Enphase Storage installation certification assessment
- IQ8 Installer certification training final assessment
- Enphase Storage Generator Support
- Certification Course in People management
- Manual Testing with Customer Relations Management tool
- Introduction Data science(cisco)
- Introduction to Python, Java(W3schools)
- Introduction to salesforce admin, developer(Trailhead)
Volunteer Experience
- Live Theatre Shows along with Screenwriting and film making while I worked with Infosys
- Teaching kids at various slums across Hyderabad between 10/2016 and 09/2017 through an NGO called Youngistaan
- Actively led the CSR team from Infosys Foundation
Accomplishments
· Consistent with achieving personal goals achieving beyond 100% score cracking stretch goals in every quarter.
· Above par performance in terms of QA, NPS which are the crucial metrics for accurate resolution and customer satisfaction.
Languages
- English
- Kannada
- Hindi
- Telugu
- Tamil
- Urdu
Hobbies and Interests
- Martial arts
- Fitness
- Nutrition
- Dance
- Screenwriting
- Reading
- Writing
- Movies
Timeline
Sr.Engineer, T3(Storage Engineering), Warranty Ops
Enphase Solar Energy Pvt Ltd
11.2023 - Current
Sr.Engineer
Enphase Solar Energy Pvt Ltd
12.2021 - 11.2023
Senior Technical Process Executive
Infosys BPM Ltd
04.2019 - 12.2021
QA Analyst
Tata Consultancy Services
10.2016 - 10.2018
Bachelor of Engineering - Electronics And Telecommunication Engineering
Siddaganga Institute of Technology
- Enphase Storage installation certification assessment
- IQ8 Installer certification training final assessment
- Enphase Storage Generator Support
- Certification Course in People management
- Manual Testing with Customer Relations Management tool
- Introduction Data science(cisco)
- Introduction to Python, Java(W3schools)
- Introduction to salesforce admin, developer(Trailhead)
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