Summary
Overview
Work History
Education
Skills
Certification
SUMMARY
Timeline
Generic

Naveen Kumar

Chennai

Summary

To secure a challenging position in a reputed organization where I can effectively contribute my skills as a professional and grow consistently along with the Organization

Overview

12
12
years of professional experience
1
1
Certification

Work History

Team Leader

Accenture Services Pvt. Ltd
Chennai, Tamil Nadu, India
09.2022 - Current
  • Handling a team of around 7 members which deals completely with SOP, with different stages of Order Booking in SAP
  • Transition Process - Financial Spreading and Purchase power account creation and linkage with ACH credit posting in TSYS application.
  • Voice mails - Handling Voice mails received from Client and returning a call back with providing resolution to their queries.
  • Involved in the Audit of particular processes, productivity report and sharing with the client daily and discussing with client in weekly calls
  • Customer Support SFDC (Sales Force) Cases, RCA on Customer support cases
  • Conducted regular performance reviews to assess individual team member progress.

Analyst/SME

Accenture Services Private Ltd
Chennai, Tamil Nadu, India
06.2014 - 08.2022
  • Assisting 12 FTEs in Invoice Generation, Cash Application and error log reports
  • Allocating work to the team based on the FIFO method and make sure no TAT missed
  • Collection follow-ups through emails & phone calls
  • Validating the customer order form along with the worksheet provided & process the order/contract in SAP
  • Credit Control activities like Generation of Outstanding Reports

Process Associate

Tata Consultancy Services
Chennai, Tamil Nadu, India
04.2012 - 05.2014
  • Semi-voice process which involved Bundle order Entry and Error Provisioning
  • Contact clients to book appointment for their services delivered
  • Create Orders and generate invoice to customers using Siebel CRM

Education

B.Tech - Information Technology

Vel Tech MultiTech Engineering College
India
05-2011

Skills

  • Leadership and Team Management
  • Process Improvement and Optimization
  • Financial Analysis and Reporting
  • Order Processing and Billing
  • ERP Systems (eg, SAP, OLFM, TSYS)
  • Communication and Relationship Building

Certification

  • UI/UX Designing
  • SQL

SUMMARY

Highly Competent Operations Team Lead with 10+ Years of experience responsible for managing the daily business operations, including overseeing all aspects of production, Planning, Purchasing, inventory, Shipping, receiving and process developments & improvements

Timeline

Team Leader

Accenture Services Pvt. Ltd
09.2022 - Current

Analyst/SME

Accenture Services Private Ltd
06.2014 - 08.2022

Process Associate

Tata Consultancy Services
04.2012 - 05.2014

B.Tech - Information Technology

Vel Tech MultiTech Engineering College

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