Naveen Kumar

• Achieved customer satisfaction with timely resolution of technical issues and clear communication.
• Established strong relationships with clients by providing exceptional service, leading to repeat business and referrals.
• Visited customer locations to assess equipment functioning and develop repair plans.
• Scheduled and implemented maintenance activities for equipment.
• Handled inventory reduction.
• Handled supply chain processes to streamline the process.

• Visited customer locations to assess equipment functioning and develop repair plans.
• Achieved customer satisfaction with timely resolution of technical issues and clear communication.
• Achieved RT & TAT in service opertion.
• Responsible for Team performance
• Contributing the AMC, battery, and service sales revenue.
• Handling Area Single phase service call through ASP.
• Handling and maintaining Spares utility and circulation.

• Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
• Optimized sales pipeline management through diligent follow-ups on leads, resulting in higher conversion rates across the territory.
• Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
• Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
• Organized regular training sessions for team members to enhance their product knowledge and overall Sevice skills.
• Analyze the product failure date, find the root causes of the problem, and improve the product quality.
• .Handled Service delivery to Achived the serivce SLA agreement

· To service the online UPS in TRC.

· Handling the online ups ( high frequency & low frequency) and 3 in 3out ups(low frequency model)

· Reporting the DSR (Daily service report) to senior manager.

· To handle the technical issues and guidance for engineer