Summary
Overview
Work History
Education
Skills
Languages
Major achievements
Interests
internship
Timeline
Generic

VISHAL BANSAL

Professional Senior Service Engineer –Technical
Shahdara

Summary

Energetic Field Service Engineer with 8-year background performing repair, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services. Knowledgeable Field Service Supervisor with top strengths in planning, problem-solving and communication. Skilled in maintaining high customer satisfaction, controlling inventory and providing technical support. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
9
9
years of post-secondary education

Work History

Senior Service Engineer

Videojet technologies india pvt ltd
1 2021 - Current
  • About company-Videojet Technologies, established in Wood Dale, IL in 1960, is a supplier and manufacture of coding and marking systems for production and packaging lines, and digitally enabled traceability solutions in world wide With more than 325,000 units installed worldwide, Videojet has over 3,000 employees in 30 direct operations around the world.


  • Developed process improvements to increase reliability and equipment performance.
  • Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
  • Oversaw startup planning and implementation for location.
  • Visited customer locations to assess equipment functioning and develop repair plans.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Applied engineering methods for sound product design to manage understandable execution of calculations and best practices.
  • Implemented preventative maintenance programs, reducing system failures and extending equipment life.
  • Optimized maintenance schedules, resulting in increased equipment reliability and reduced service costs.
  • Collaborated with cross-functional teams to ensure seamless integration of new technologies into existing systems.

service engineer

Arrow digital pvt ltd
05.2019 - 12.2020
  • About company: Arrow Digital Private Limited is dealer serving India market for more than 20 years for wide format Digital printers like Efi-Vutek, Jetrix, Kornit, Reggiani, Fotoba, Formec companies. Verities of printers include UV Solvent, LED Solvent, Textile, Finisher technology
  • Working in OKI/EFI VUTEK

Working on DIGITAL SIGNAGE & TEXTILE PRINTING MACHINES as service engineer.

Working on OKI, EFI VUTEK, KORNIT digital printer machine.

SEIKO , RICOGEN5 ,THOSHIBA heads use in this machine, I was done Head cleaning process, Head installation process, removed the clogging on head through Ultrasonic process, Also do head allignment.

Ink install in machine , Ink change in machine , Pipe cleaning , Damper clean and changes in machine , all is done in machines.
Working on different software like ONYX , EFI FIERY, PHOTOPRINT .

How to file RIP , how to set design , How to given a print a design all is done on software.

  • Installations of new printers after sales and support to the problems occur during printer like software troubleshooting, hardware issues, part replacements etc.
  • Tested equipment performance and demonstrated operation and servicing of equipment to customer.
  • Scheduled service calls according to customer location and urgency of need.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
  • Investigated and troubleshot product service issues weekly.
  • Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
  • Updated and maintained assigned machines per manufacturer specifications.
  • Facilitated communication between office personnel, subcontractors and customers.
  • Tested equipment performance and demonstrated operation and servicing best practices.
  • Worked cross-functionally within organization and external partners, integrators and vendors.

feild service Engineer

colorjet india
12.2016 - 04.2019

About company-ColorJet is the India's Largest manufacturer of Digital Inkjet Printer.Signage Products comprising print solutions ranging from Entry Level Solvent Printers to High End UV and Soft Signage Printers.

Textile Products that include the world's most cost-effective digital textile printer.

working on DIGITAL SIGNAGE & TEXTILE PRINTING MACHINES as service engineer.

Working on Colorjet & Roland digital printer machine.

install many machine on both colorjet and Roland in pan India

Konica Minolta ,30PL 42PL 13PL , Epson dx5 ,ds4,7and Kyocera heads use in this machine, I was done Head cleaning process, Head installation process, removed the clogging on head through Ultrasonic process, Also do head alignment.

Ink install in machine , Ink change in machine , Pipe cleaning , Damper clean and changes in machine , all is done in machines.
Working on different software like ONYX , ROLAND VERSAWORK , PHOTOPRINT .

How to file RIP , how to set design , How to given a print a design all is done on software.

  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Carried out day-to-day duties accurately and efficiently.
  • Resolved problems, improved operations and provided exceptional service.
  • Monitored company inventory to keep stock levels and databases updated.
  • Increased customer satisfaction by resolving issues.
  • Identified issues, analyzed information and provided solutions to problems.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Created plans and communicated deadlines to complete projects on time.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.

Education

Bachelor of Science - Electrical Engineering ( DISTANCE EDUCATION)

All India Council For Technical Education, Delhi
DELHI
2018.Aug - 2021.Aug

DIPLOMA - Printing Technology

Pusa Institute Of Technology
Delhi, India
2013.06 - 2016.07

CLASS 12th, - CBSE BOARD

GSSB
New Delhi, India
2012.03 - 2013.03

Class 10th - CBSE BOARD

Vidya Vihar Vidyalaya
Delhi, India
2009.03 - 2011.03

Skills

PROFESSIONAL QUALIFICATION

Languages

English
Hindi

Major achievements

** Honor of installing 1st POLO TURBO 8 HEAD AND POLO HQ  machine in India. 

** Honor of representing company at  National/International level exhibition  events held in India.

 ** Achieved performance based  incentives for minimizing complaints  and errors. 

** Recorded almost around 35hrs of  continuous dedicated work towards  objective accomplishment

Interests

Technical Services

Design & development

Quality control

Quality Assurance

internship

PLANT MAINTENCE ENGINEER AT DELHI PRESS

Orchestrated the publication of 36 magazines in 10 languages at Delhi Press, India's largest magazine publishing house.

- Enhanced the reach and impact of popular publications such as The Caravan, Champak, Grihshobha, Saras Salil, and Sarita, resulting in a group readership of over 35 million.

- Oversaw the electrical and mechanical systems of a manufacturing plant, from installation to troubleshooting.

- Improved plant efficiency, upgraded to new technologies, repaired equipment, increased production, and reduced manufacturing issues in the role of a Plant Engineer.

Timeline

service engineer

Arrow digital pvt ltd
05.2019 - 12.2020

Bachelor of Science - Electrical Engineering ( DISTANCE EDUCATION)

All India Council For Technical Education, Delhi
2018.Aug - 2021.Aug

feild service Engineer

colorjet india
12.2016 - 04.2019

DIPLOMA - Printing Technology

Pusa Institute Of Technology
2013.06 - 2016.07

CLASS 12th, - CBSE BOARD

GSSB
2012.03 - 2013.03

Class 10th - CBSE BOARD

Vidya Vihar Vidyalaya
2009.03 - 2011.03

Senior Service Engineer

Videojet technologies india pvt ltd
1 2021 - Current
VISHAL BANSALProfessional Senior Service Engineer –Technical