Naveen Kumar J

I am a dedicated professional with expertise in the airline and travel technology industry, known for delivering exceptional customer service and excelling in challenging situations. With a background in technical product support and team leadership, I've contributed to innovative projects and exceeded client expectations. My core skills include problem-solving, adaptability, and effective collaboration, which have been honed through working with industry-leading organizations

• Completed SAFe - Product Owner/Product Manager (6.0) - Simplilearn - 2025
• Completed API and web services introduction - Udemy (online learning) 2022
• Completed testing requirements for SabreSonic reservation and ticketing, check-in, and web - Sabre - 2015
• Internal Helpdesk Training Course - Amadeus India, 2011
• Distinction in IATA/UFTAA (Montreal) Foundation Course - Kouni Academy, 2010
• Advanced Reservation and Ticketing Course - Kingfisher Airlines Pvt. Ltd - 2008

• Received the "Rockstar Award" at Sabre for exceptional performance.
• Earned multiple recognitions from Sabre clients for outstanding customer service and support.
• Personally commended by Dr. Vijay Mallya, Chairman of Kingfisher Airlines, for exemplary service.
• Earned an appreciation from Mr. Manoj Chacko for outstanding team member in contributing to operational excellence at Kingfisher Airlines.

Core Competencies

Training & Mentorship

• Conducted Reservation Workshop with Biman Bangladesh Airlines staff in BLR.
• Conducted training sessions for new team members on PNR fundamentals, Level 1 and Level 2 reservation workflows, and web services
• Monitoring JIRAs and case activity to improve handling efficiency and elevate overall team performance.

Client Services & Passenger Experience

• Acted as SME for Sabre Business Aviators (SBA), supporting clients in flight creation and inventory management.
• Participated in monthly health check calls with Sabre accounts and SBA customers to review performance and address issues.
• Contributed to system improvements and enhanced customer experience through proactive support and insights.
• Handling Functional Queries for Amadeus, relating to Reservations, Ticketing, Amadeus Products, PNRs, Cars, queues, Hotel, Travel insurance etc. Logging functional tracking records.

Teamwork & Cross-Functional Collaboration

• Lead monthly customer engagement calls for Virgin Australia (VA), with a focus on conducting system health checks, reviewing open issues, sharing operational insights, and aligning on action plans. These sessions aim to strengthen collaboration, ensure platform stability, and drive continuous improvement in customer satisfaction and success.
• Collaborated with cross-functional teams including Development, Delivery, and Revenue Integrity to close cases efficiently and support system recreations/testing.
• Fostered teamwork within and across departments to ensure smooth operations and effective issue resolution.

Problem Solving & Crisis Management

• Addressed complex reservation issues and managed customer grievances across multiple service channels.
• Actively participated in Flight in Trouble (FIT) calls, ensuring adherence to standard operating procedures during critical situations.

2025

Supporting the NDC for Virgin Australia with Development and Delivery teams during the pre-cutover phase to ensure a smooth transition to the Customer Care team. Actively Involved in validating key functionalities and resolving issues to ensure readiness for production support.

• English
• Kannada
• Tamil
• Hindi

Personal interests and hobbies

1st Prize - Carrom Championsip (district level)

Painting

Video games

Sanjay Padmanaban - Principal Account Management Support, Sabre

Sanjay.Padmanabhan@sabre.com

Kiran Pothabathini - Supervisor, Technical Product Support, Sabre

Kiran.Kumar@sabre.com

Abdul Arfan Hameed Sait, Principal Product Manager, Amadeus

Arfan.Sait@amadeus.com