NAVEEN KUMAR TIWARI
Budh Nagar
Summary
Dynamic Technical Support Engineering Senior Analyst with extensive experience at Bharti Project, excelling in network troubleshooting and technical documentation. Proven track record in optimizing network performance and ensuring seamless connectivity. Adept at deploying and managing complex systems, while effectively collaborating with cross-functional teams to achieve operational excellence.
Overview
9
9
years of professional experience
Work History
Technical support Engineering senior analyst in Ribbon Communication
Bharti Project
02.2023 - Current
- Supported standalone stability of nodes during site shifting, including backup configuration and replica creation for live nodes.
- Deployed and troubleshot the 200G link in the network to ensure optimal performance.
- Restructured DCN for legacy nodes to improve performance at VIL.
- Perform POC tests for upcoming optical projects along with customer.
- Planned and prepared BOQ for required capacity to ensure smooth network operation.
- Plan preparation for OCH for Bharti COIL-2 Project
Network Engineer
Vedant Cueing Private Limited
03.2022 - 01.2023
- Key Responsibilities:
- Configured and maintained network infrastructure for seamless connectivity.
- Monitored network performance, ensuring optimal functionality and reliability across the network.
- Service design & provisioning on DWDM network, migration of live links on Apollo DWDM, trail creation and fault rectification during migration activities.
- Working experience on OPT9603, OPT9608, OPT9624, Apollo DWDM, NPT 1200, basic idea of XDM & BG family equipment.
- Software upgrading of existing Apollo nodes.
- Testing Links for upcoming projects, analyzing data and share observation to R&D.
- Testing for new embedded version of ST & EMS, presenting same to customer.
- Engaged field engineers for support during testing and migration tasks.
- Executing planned events and activities in live circuits without affecting the customer link.
- Facilitated GNE connectivity of Apollo OPT9603 nodes, enhancing network manageability. of Apollo OPT9603 nodes for DCN manageability.
- Interaction with Bharti NOC team to support on fault & traffic outage.
- Provided technical support and training to junior engineers and team members.
CSS CORP INDIA PVT LTD
02.2021 - 03.2022
- Key Responsibilities.
- Working experience on OPT9603, OPT9608, OPT9624, Apollo DWDM, NPT 1200, basic idea of XDM & BG family equipment.
- Testing for new embedded version of ST & EMS, presenting same to customer.
- Testing Links for upcoming projects, analyzing data and share observation to R&D.
- Service design & provisioning on DWDM network, migration of live links on Apollo DWDM, trail creation and fault rectification during migration activities.
- Interaction and co-ordination with Field engineer during testing and migration activities.
- Executing planned events and activities in live circuits without affecting the customer link.
- Interaction with Bharti NOC team to support on fault & traffic outage.
- GNE connectivity of Apollo OPT9603 nodes for DCN manageability.
- DCN Testing for ring clearance with Bharti NOC-SQ.
- Software upgrade of existing Apollo nodes.
- New channel addition of NPT1200 & Ciena EPT nodes on Apollo 9603.
- Configured and maintained network infrastructure for seamless connectivity.
- Monitored network performance to ensure optimal functionality and reliability.
- Documented network configurations and changes for compliance and reference.
- Provided technical support and training to junior engineers and team members.
Fault Engineer (Incident Management)
Vodafone Project
06.2020 - 02.2021
- Working on EMS & NMS (ECI-SDH, ECINPT).
- Resolved critical issues including link outages, high latency, packet loss, low reliability, and errors to ensure network stability.
- Provided root cause analysis and resolution for service-related issues in DWDM and SDH networks.
- Complete monitoring, configuration & troubleshooting of SDH, Ethernet & DWDM network.
- Working complete provisioning & monitoring on all NMS.
- Creation of Tunnels and Ethernet Services for traffic optimization of access and core rings, for sites running over IP.
- Developed network paths on NMS to enhance traffic management.
- Corrected inconsistencies and incomplete trails to maintain network integrity and performance.
- Follow the proper internal & external escalation matrix for all minor & major issues
NOC Engineer
Bharti Project
06.2019 - 06.2020
- Service design & provisioning on DWDM network, migration of live links on Apollo DWDM, trail creation and fault rectification during migration activities.
- Coordinated with field engineers during testing and migration activities to ensure seamless operations.
- Performed planned events and activities on live circuits, ensuring no disruption to customer links.
- Gained hands-on experience with OPT9603 Apollo DWDM, NPT 1200, and foundational knowledge of XDM & BG family equipment.
- Facilitated GNE connectivity on Apollo OPT9603 nodes, enhancing DCN manageability.
- New channel addition of NPT1200 & Ciena EPT nodes on Apollo 9603.
- Support in standalone stability of nodes during Site shifting, backup configuration and creating replica for live nodes during shifting on-field.
- Testing for new embedded version of ST & EMS, presenting same to customer.
OFF ROLE ENGG
Vodafone Project
04.2017 - 03.2018
- Escalated alarms promptly and communicated instructions to relevant personnel to ensure quick response.
- Notified field engineers of faults within 10 minutes, escalated according to the defined procedure, and coordinated with BSS engineer and CTL for restoration.
- Managed the escalation and follow-up process for critical network faults according to the defined escalation matrix.
- Tracked alarms originating from microwave, link, fiber cut, and additional systems.
- Conducted tests on all external alarms and managed their termination to OMC.
- Generated the network infra-availability report for circle review.
- Monitored and documented preventive measures implemented at each site to minimize network outages.
- Produced comprehensive reports to analyze and document fiber optics, microwave links, link error occurrences, and received signal levels.
Education
B. Tech - Electronics Engineering
Sanskriti University
Mathura09-2026
Diploma - Electronics Communication & Engineering
J.P Institute of Hotel Management & Technology
Lucknow, Uttar Pradesh01-2015
Intermediate -
A.R.S.D SR.SEC.SCHOOL
Delhi01-2012
High school -
Govt.Boys.Sr.Sec.School
Delhi01-2010
Skills
- DWDM configuration
- Network troubleshooting
- Technical support
- Technical documentation
- Project management
- Operating Systems: Windows (7/VISTA/XP)
Personal Information
- Date of Birth: 1995-05-10
- Gender: Male
- Marital Status: Married
Languages
Language Proficiency : English & Hindi.
PROJECTS
Density based traffic light control count system.
Disclaimer
I hereby ensure that above given information is true and correct. Date: Place: (NAVEEN KUMAR TIWARY)
PERSONAL SKILLS
As a part of my capacity to work, I meet the deadline and schedule. I am always willing to learn and adapt to new challenges. I also consider self motivational power as my asset. I also possess leadership qualities and a lot of patience.
PERSONAL INFORMATION
- Father's Name : Okinder Tiwari
- Date of Birth: 1995-05-10
- Gender: Male
- Marital Status: Married
Timeline
Technical support Engineering senior analyst in Ribbon Communication
Bharti Project
02.2023 - Current
Network Engineer
Vedant Cueing Private Limited
03.2022 - 01.2023
CSS CORP INDIA PVT LTD
02.2021 - 03.2022
Fault Engineer (Incident Management)
Vodafone Project
06.2020 - 02.2021
NOC Engineer
Bharti Project
06.2019 - 06.2020
OFF ROLE ENGG
Vodafone Project
04.2017 - 03.2018
B. Tech - Electronics Engineering
Sanskriti University
Diploma - Electronics Communication & Engineering
J.P Institute of Hotel Management & Technology
Intermediate -
A.R.S.D SR.SEC.SCHOOL
High school -
Govt.Boys.Sr.Sec.School