Open To Work
Naveen Kumar V
Bengaluru
Summary
Motivated professional with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Nobroker Technologies Solutions Pvt Ltd
Bengaluru
07.2022 - 06.2023
- Exceptional Team Development: Spearheaded the expansion of a team from 4 to over 130 members, showcasing effective leadership and team-building skills.
- Outstanding Increase in Productivity: Elevated the team's output from 100 to over 3000 activations, highlighting a strategic approach to productivity enhancement and operational efficiency.
- Monitored daily operations and mentored team members, enhancing individual and collective performance in line with organizational goals.
- Resolved staff disputes through active listening and mediation, fostering a harmonious work environment.
- Analyzed operational reports to comprehend numerical data and trends, spearheading initiatives for operational refinement and productivity augmentation.
- Consistently maintained high quality within the team through regular reviews, feedback, and continuous improvement initiatives.
- Proposed technological enhancements to streamline processes and improve operational efficiency.
- Managed the team effectively without a direct head for extended periods, ensuring continuity and stability in operations.
- Rapid Career Progression: Ascended from a junior level calling executive to Assistant General Manager, earning regular promotions through roles as Unit Leader, Team Lead, Assistant Manager, Manager, and Senior Manager due to demonstrated excellence and leadership.
Customer Support Executive
Century21 Infotech
Bengaluru
01.2012 - 01.2015
- Listened attentively to customers' questions and concerns and provided comprehensive responses and solutions.
- Offered complimentary products or services to resolve customer issues, enhancing satisfaction and loyalty.
- Managed customer expectations on support and technology functionality, fostering a positive and seamless user experience.
- Probed and resolved intricate hardware product issues related to materials and software, developing effective solutions to mitigate impact.
- Built collaborative relationships with field operations team to create business development opportunities and improve service levels.
Education
SSLC -
Maria Niketan School
High School Diploma -
NCFPEM
Bachelor In Applied Commerce -
National Virtual University For Peace & Education
Skills
- Customer Service Excellence
- Operational Efficiency
- Process optimization
- Goal attainment
- Decision-Making
- Strategic Leadership
- Team coaching
- Staff mentoring
- Relationship Management
- Conflict Resolution
- Employee Reviews & Feedback
- Adaptability solutions
Languages
English
Upper Intermediate (B2)
B2
Tamil
Native
Native
Kannada
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Telugu
Beginner
A1
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteSalary Range
₹0/hr - ₹1000/hrTimeline
Assistant General Manager
Nobroker Technologies Solutions Pvt Ltd
07.2022 - 06.2023
Customer Support Executive
Century21 Infotech
01.2012 - 01.2015
SSLC -
Maria Niketan School
High School Diploma -
NCFPEM
Bachelor In Applied Commerce -
National Virtual University For Peace & Education