Naveen M
System Engineer
Summary
System Engineer with 2.5+ years of hands-on experience in Salesforce Administration. Proficient in optimizing Salesforce platforms to provide tailored solution to achieve the customer needs. Keen analytical skills and ability to understand functional principles efficiently to skillfully tackle business challenges and drive informed decision-making to deliver effective solutions. Good understanding of the Salesforce Ecosystem and its products. Eager to contribute my skills and collaborate with cross-functional teams to enhance the organization services to the customer.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Salesforce Administrator
TCS
10.2021 - 03.2024
Worked for B2B Telecom Customer on their Sales Cloud with main focus in optimization and enhancement of their product Catalog and CPQ processes.
- Handled optimization of Salesforce Sales Cloud using CloudSense managed package configurations to customize and streamline product catalog and related Change request implementations.
- Handled documentation of IA, User Stories, Requirement gathering od Change Request Implementations.
- Experienced in Change Request Management and Problem Management Release and Deployment activities.
- Identified and resolved technical issues promptly and effectively, in UAT environment for successful production Deployments.
- Hands-on experience with tools like Workbench , Salesforce CLI, Salesforce Inspector.
Education
Bachelor of Engineering - Electrical And Electronics Engineering
Rajalakshmi Engineering College
Chennai, India 08.2021 - 04.2024
Skills
Salesforce Administration
Analytical Thinking and Problem Solving
SOQL
JavaScript and Apex
Business Analysis
Attention to Detail
Certification
Salesforce Certified Associate
Timeline
Salesforce Administrator
TCS
10.2021 - 03.2024
Bachelor of Engineering - Electrical And Electronics Engineering
Rajalakshmi Engineering College
08.2021 - 04.2024
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