Summary
Overview
Work History
Education
Skills
Timeline
Extracurricular Activities
Generic

NAVEEN NAGOORI

Bangalore

Summary

Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.

Overview

19
19
years of professional experience
13
13
years of post-secondary education

Work History

Co-Founder, CEO

Lifease
Bangalore
6 2023 - Current
  • Conceptualised a SaaS digital operating system for offline businesses to seamlessly manage their sales and operations.
  • Developed and implemented strategic initiatives that drove company growth and market expansion.
  • Led sales efforts, achieving a 100% increase in revenue for merchants month on month for last 6 months.
  • Successfully recruited and trained a high-performing team, improving productivity and employee retention.
  • Spearheaded development of product roadmap, aligning product features with customer needs and market trends.
  • Raised INR 4 million in an angel round, securing essential funding for company expansion.
  • Launched the business in Bangalore & Lucknow, with 200+ customers, contributing significantly to regional penetration.

Global Senior Vice President

Increff
Bangalore
04.2019 - 06.2023
  • Spearheaded business verticals worth INR 100 million for Increff, pure SaaS and WaaS (Warehousing as a Service).
  • Seamlessly transitioned to business units without any training and grew the business by 10x in 3 years.
  • Built 10+ partnerships with national and international warehousing companies to cater to existing and new client needs.
  • Expanded the WaaS partnerships to Middle East, UK, and USA single-handedly.
  • Played key role in closing deals with customers through product demos, price, and contract negotiations.
  • Consistently collected customer and market feedback and enhanced product roadmap..
  • Groomed team members to grow up the ladder and planned succession for different roles within organisation.
  • Launched 30 warehouses for a single client in India and UAE within 1 year.
  • Implemented SMART goals to improve team productivity by 30% utilising project management tools.

Head of Restaurant Operations

Uber Technologies
Bangalore
07.2017 - 03.2019
  • Launched 4 cities Bangalore, Chennai, Hyderabad and Pune for UberEATS within 6 months of joining.
  • Designed play-books on city launches to be used by future city launch teams in India and across APAC region.
  • Built the product requirements specific to India along with city teams and worked with engineering teams for closure.
  • Instrumental in bringing the delivery time in Bangalore down to 30 minute average consistently.
  • Successfully maintained an average delivery time of 25 minutes in Pune week on week till the handover to city ops.
  • Mentored 5 operations managers and set them up for success in their respective city operations.

Vice President

Freshmenu
Bangalore
05.2016 - 07.2017
  • Managed P&L of Bangalore region for Freshmenu comprising 17 cloud kitchens across city.
  • Setup processes and policies in place for the delivery setup across 3 cities Bangalore, Mumbai and Delhi/NCR.
  • Managed a team of 1000 employees on roll and off roll hiring, training and performance management.
  • Worked closely with the engineering team to automate the processes on both kitchen and delivery operations.
  • Successfully achieved kitchen level profitability at all 17 kitchens within 6 months of joining.
  • Instrumental in commendable delivery service levels with a consistent 95% on time delivery in Bangalore.

Associate Vice President

PepperTap
Bangalore
05.2015 - 05.2016
  • Managed P&L of Karnataka region for PepperTap and devised ways and means to reduce burn by 50%.
  • Setup the operations in Bangalore and Mysore from scratch and scaled up to 25 stores and 600 team size within 2 months.
  • Gained partnerships with big FMCG retail chains by exhibiting best operational standards even during surprise visits.
  • Generated demand through various BTL and ATL campaigns with a budget of INR 1.5 Crore for 8 months.
  • Ensured smooth transition during scaling down off roll manpower as per the business needs.
  • Successfully achieved 100% fill rate and on time deliveries for the first time in the company across India.
  • Achieved customer retention rates of 35%, best in across regions through better fill rates and service.

Retail Head

Tailorman
Bangalore
01.2013 - 05.2015
  • Managed 7 retail outlets and 2 travelling teams spanned across Indian metro cities (Bangalore, Chennai and Kolkata).
  • Created the store wise monthly P&L statements and ensured the overall store contribution is positive.
  • Designed job description, targets and KRAs for each role required in front end operations of Tailorman.
  • Launched 3 stores and achieved a growth of 50% month on month for first 3 months.

Manager

Aditya Birla Retail Limited
Hyderabad
05.2011 - 12.2012
  • Managed the P&L of 10 retail super stores and utilised appropriate levers to increase the profitability.
  • Conducted trainings on operating standards, merchandising standards and behavioral skills for store employees.
  • Secured 1st position in terms of SOP audits conducted across India with a score of 283 out of 300.
  • 1st store in ABRL India to execute pilot project where more changes its proposition from extra savings to quality 1st.
  • Worked with Boston Consulting Group to identify gaps and benchmark with local competitors in redefining assortment.

Associate Intern

i3 Consulting Pvt. Limited
New Delhi
04.2010 - 05.2010
  • Designed custom mortgage products for a leading Islamic bank in KSA based on conjoint study which led to 5% increase in mortgage market share of bank in immediate quarter.
  • Analysed AS-IS campaign management process of a leading bank in UAE.
  • Identified gaps and designed road map to implement recommendations to bridge gaps in process.

Systems Administrator

Infosys Technologies Limited
Bangalore
12.2008 - 05.2009
  • Managed team of 3 administrators in maintaining intranet Microsoft Content management applications.
  • Improved performance of developer applications used by 25,000 Infosys employees by 25%.
  • Automated release process and reduced manual effort of team by 50%.

Consultant - I

Hewlett Packard
Bangalore
06.2005 - 11.2008
  • Implemented change management processes for global clients’ databases.
  • Responsible for setting up & maintaining critical Finance, HR & other application databases of clients(100 TeraBytes).
  • Managed service delivery process in solving clients’ problems related to Windows operating systems.
  • Reduced manpower requirements by 50% through automation of reporting process.
  • Consistently achieved customer satisfaction rating of “Excellent” in customer surveys.

Education

MBA - Finance & Operations

Indian Institute of Management Lucknow (IIML)
Lucknow, India
06.2009 - 04.2011

Bachelor of Technology - Electrical, Electronics Engineering Technologies

National Institute of Technology Waranngal
Warangal, India
08.2001 - 04.2005

Skills

SaaS Product Development

Timeline

Global Senior Vice President

Increff
04.2019 - 06.2023

Head of Restaurant Operations

Uber Technologies
07.2017 - 03.2019

Vice President

Freshmenu
05.2016 - 07.2017

Associate Vice President

PepperTap
05.2015 - 05.2016

Retail Head

Tailorman
01.2013 - 05.2015

Manager

Aditya Birla Retail Limited
05.2011 - 12.2012

Associate Intern

i3 Consulting Pvt. Limited
04.2010 - 05.2010

MBA - Finance & Operations

Indian Institute of Management Lucknow (IIML)
06.2009 - 04.2011

Systems Administrator

Infosys Technologies Limited
12.2008 - 05.2009

Consultant - I

Hewlett Packard
06.2005 - 11.2008

Bachelor of Technology - Electrical, Electronics Engineering Technologies

National Institute of Technology Waranngal
08.2001 - 04.2005

Co-Founder, CEO

Lifease
6 2023 - Current

Extracurricular Activities

  • Represented Lifease and Increff at SaaSBoomi badminton tournaments for three consecutive years (2022-24).
  • Mentored B-school students on interview preparations and resume writing in 2021.
  • Recipient of the award for "Badminton Player of the year 2009-2010" at IIML.
  • Volunteered to teach underprivileged kids at the campus on writing and reading hindi & english.
  • Captain of the Winning team in Tigers' Cup 2006, the intra-HP Bangalore cricket championship.

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