Naveen Patel

Handling Group Procurement Department and Maintaining exchange (EBR) penetration as per MSIL.

• Proved successful working within tight deadlines and a fast-paced environment
• Used critical thinking to break down problems, evaluate solutions and make decisions

• Offered Customer service & explaining the service process
• Maintained Customer Relationships
• Developed problem management and service improvement plans
• Ensured team follows best practices and maintain service level agreements
• Overseeing and guiding all activities of the service team.

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
• Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
• Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.

• Designed and maintained financial models to identify and measure risks.
• Demonstrated adaptability in responding to changes in client needs or market conditions, adjusting strategies as needed for continued success.
• Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
• Built trust with clients by maintaining confidentiality and handling sensitive information professionally at all times.