Naveen Raj A

• Financial Claims Validation : Validation and verification of financial claims to ensure accuracy and compliance with organizational policies and regulatory requirements.
• Maintaining SFDC Cases : Managed and maintained cases in Salesforce (SFDC), ensuring accurate tracking and timely resolution of customer queries and issues.
• Preparing TAT Reports : Prepared detailed Turnaround Time (TAT) reports to monitor and evaluate process efficiency and service-level compliance.

Payments Team.

• SAP : Collaborated with the payments team to process, monitor, and reconcile financial transactions using the SAP tool.
• BIRD : Utilized the Bird tool to efficiently process, categorize, and manage high volumes of emails, ensuring timely and accurate handling of communication workflows.
• MDG : Managed and updated bank details using the MDG (Master Data Governance) tool, ensuring accuracy and compliance with organizational standards.
• Preparing Bird Reports: Provided actionable insights to improve process efficiency and support decision-making.
• Invoice Validation & Releasing for Payments: Coordinated with stakeholders to resolve discrepancies and facilitated the timely release of payments, contributing to smooth financial operations.