NAVEEN RAJENDIRAN
Abu Dhabi
Summary
To be an astute learner and the best performer in our organization. So that I can build an innovative career in your esteemed organization by using my skills and other significant talents which helps me achieve personal as well as organizational goals. Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Assistant Manager - Technical Support
VORTEX ENGINEERING PRIVATE LIMITED
Chennai
05.2022 - Current
- UAT/SIT sign-off completed on RFP against IB, PNB, CUB, UBI Banks
- Manage day-to-day field escalation, Customer queries and productivity
- Handling Technical support-related queries from customer resolutions
- Meetings conducted with Field Engineers/Customers to quickly get to the root of their problem
- Responsible for Main application and new patch testing under pilot activity and reports shared with the QA/R&D team
- Chronic Machines follow-up and report generation month-wise and customer-wise
- Proper spare handling support with Field Engineers and making machine live to avoid further escalations
- DC DR server installation based on Hyper V, Windows 2019 server OS
- Handling of Customers on ATM monitoring tool
- IB, PNB, PSB, UBI DC&DR server installations are handled via Data Center visits and Remote access
- Troubleshoot on Perfo which is our own ATM monitoring tool
Customer Service Engineer - senior
CMS Info System Ltd.
Kozhikode & Wayanad
11.2019 - 05.2022
- Resolving Problems in G31, H61, H81, H110 Motherboards, SMPS related issues, Replacing hard disks and SATA cables, RAM
- Maintaining maximum uptime on ATM (MX5600, MX5600S), ADWM (MX8600, MX8600S) Machines and kiosk passbook printing machines, Olivetti printers full repair And resolving issues
- Troubleshooting network issues and software, hardware related issues
- TAT maintains and updating machine status to Bank LHO's
- Analyzing EJournal files for transaction related issues, analyzing log files for software hardware related issues rectification
Customer Service Engineer
Ravel Hiteks Pvt Ltd
All Over India
10.2016 - 05.2018
- Trouble shooting issues in PCB level, handling electronic components
- Resolving issues in peristaltic pumps, metering pumps, positive displacement pumps
Associative Customer Support Engineer
CMS Info System Ltd.
Idukki & Kottayam
02.2015 - 06.2016
- Attending Break down call for MX 8600 Recycler and MX 5600 Maintain Software
- Trouble shooting network issues and software, hardware related issues
- Resolving network issues, Machine configuration Clients figuration, 12-twork Router issues
Education
B.E. -
Electronics And Communication Engineering
01.2014
HSC -
01.2010
SSLC -
01.2008
Skills
- Employee engagement
- Project management
- Employee supervision
- Team collaboration
- Operations management
- Product and service sales
- Meeting facilitation
- Problem-solving
- Team building
- Customer relationship management (CRM)
Languages
True, True, True, True, True, True, False, False, True, True, True, True
Disclaimer
I Naveen hereby declare that the above-furnished information is true and correct to the best of my knowledge and belief. I am assure that I will work sincerely to your expectations.
Personal Information
- Father's Name: Rajendran.K.S.
- Mother's Name: Kalyani.R
- Date of Birth: 06/22/93
- Nationality: Indian
- Marital Status: Married
Timeline
Assistant Manager - Technical Support
VORTEX ENGINEERING PRIVATE LIMITED
05.2022 - Current
Customer Service Engineer - senior
CMS Info System Ltd.
11.2019 - 05.2022
Customer Service Engineer
Ravel Hiteks Pvt Ltd
10.2016 - 05.2018
Associative Customer Support Engineer
CMS Info System Ltd.
02.2015 - 06.2016
B.E. -
Electronics And Communication Engineering
HSC -
SSLC -
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