Naveen Shetty

• Making outbound collection calls in a professional manner while keeping and improving customer relations.

• Reviewing & resolving pending longs. Working on credit notes debit notes

• Ensure all the customer accounts requirements and action as per SLA commitments.

• Diligent follow ups on pending payment arrangements & work towards achieving defined SLAs & monthly targets.

• Post customer payments by recording checks, credit card payments and ACH/Wire transfers.

• Work on monthly and quarterly -End Activities including reporting support audits and operational activities.

• Weekly reviews with senior management regarding the collections and high-risk accounts and prepare reports management accordingly.

• Work with Sales team and Reconcile customer disputes as they hold back payments of outstanding balances that are due.

• Managed customer relations through communication and helpful interactions.
• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
• Identified customer needs and wants to enhance customer experiences and boost sales.

• Analyze customer outstanding balances, maintain good working relationships with store and regional managers to resolves collection disputes and resolve any errors.

• Develop and prepare daily, weekly, and monthly reports for management on outstanding receivables and collection efforts.

• Timely cash collection of customer accounts, assessing credit worthiness, minimizing bad debts, and ensuring contract compliance and/or recommending legal action
• Analyze customer outstanding balances, maintain good working relationships with store and regional managers to resolves collection disputes and resolve any errors
• Responded to requests for new or increased open account credit limits.
• Identified and discussed with management opportunities for improvements to procedures and internal controls.
• Monitored accounts receivable aging and worked with various areas to address business needs.
• Researched billing errors and discrepancies to initiate corrective action.
• Entered client details and notes into system for interdepartmental access and review.
• Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
• Prepared and submitted legal documents to initiate court proceedings.
• Responded to customer inquiries and provided detailed account information.
• Contacted customers to discuss past-due accounts and negotiated payment plans.
• Analyzed customer financial records to determine appropriate payment plan.
• Collaborated on collection and dispute resolution issues.
• Take necessary approvals process bad debt write offs.
• Manage day-to-day collections in a high-volume transaction environment.
• Making outbound collection calls in a professional manner while keeping and improving customer relations.
• Ensure all the customer accounts requirements and action as per SLA commitments.