Naveen Shrivastava
Bengaluru
Summary
- ACCOMPLISHED PROFESSIONAL - NETWORK & SYSTEMS Proactive decision-maker, targeting challenging assignments in Network Administration management utilizing Network & System Skills with reputed growth-oriented organizations
Overview
14
14
years of professional experience
11
11
Certifications
Work History
Associate VP
JP MorganChase
Bengaluru
08.2017 - Current
- Real time Communications) team is responsible for operating and maintaining JPMC Voice and Data technology solutions supporting over 380,000 users globally
- Led the design and implementation of Webex Contact Center solutions for various clients, ensuring alignment with business objectives and industry best practices.
- Conducted comprehensive needs assessments and collaborated with stakeholders to define contact center requirements and goals.
- Configured and customized Webex Contact Center features including IVR scripting, call routing, queue management, and integration with CRM systems.
- Provided technical expertise and guidance to support teams during implementation and post-deployment support phases.
- Conducted end-user training sessions to ensure effective utilization of Webex Contact Center features and functionalities.
Senior Network Engineer
Dimension Data
05.2015 - 12.2016
- Part of Dimension data managed services Australia
- Managing different clients worked as a shared resource
- Worked as a collaboration consultant providing consultation on network design upgrades and new enhancements
- Worked on P1 incidents of clients related to call manager video and Arcs
- Guiding L1 teams on incident and change management
- Working on all the certificate management renewing them in a timely manner without causing any issues on prod
- Coordinating with higher management on planning and high-priority incidents.
Aricent Group Pvt. Ltd
03.2014 - 05.2015
Voice Engineer
Accenture Services Pvt. Ltd
07.2010 - 03.2014
- Part of the Network Operations Centre provides Infrastructure support for the client's (Royal Bank Of Scotland) Global Data and Voice Network at multiple locations worldwide
- Primarily provide Tier 2 Operational Support of the company's IPT and Traditional Voice Systems
- Supervising Team in providing operational support for LAN/WAN in a multi-shift 7 x 24 x 365 Operations Center
- Act as internal escalation source in case team members need assistance
- Perform vendor interaction with internal and external support organizations
- Participate in team projects and project/technology transition
- Monitor, troubleshoot, and escalate production problems affecting the global network and systems infrastructure
- Identify and resolve chronic issues
- Troubleshooting and resolution of issues with both hardware and software as it relates to system configuration, trunking, Telco, dial plans, routing and features
- Operational support for deployed technologies such as call managers, Unity voicemail systems, toll bypass gateways and network infrastructure
- Implement changes to the telephony environment (Call managers, gateways, gatekeepers, and Unity Voicemail system) as per business requirements
- Troubleshoot call quality issues.
Education
B.E - undefined
Bhopal
AISSE - undefined
KV NO1 GCF | Jabalpy
Skills
Specific experience with Cisco Unified Call Manager, Ribbon SBC and PSX, and branch office VoIP platforms, such Cisco Integrated Service Routers
Certification
CCNA (Cisco Certified Network Associate)
Accomplishments
- Technical expertise - knowledge with IP phone endpoints 7960/7940/7906/7931, & FXS/FXO ports
- Understanding of VoIP signaling options and gateway protocols, such as H.323, SIP and MGCP
- Experience in supporting Unified Contact Centre Enterprise carrying out administrating jobs creating scripts in icm adding and deleting agents and troubleshoot problems related to scripts and agents login and logout database dip administrative scripts user groups transroute knowledge of call flow.
Additional Information
- ADDITIONAL INFORMATION
- References: Available on request.
Profile Strengths
- PROFILE & STRENGTHS
- Motivated, result oriented. Excellent knowledge of configuring and troubleshooting Call Manager, Ribbon SBC Cisco Contact Center dial plans and design, deployment, and support of voice network Infrastructure for clients using various Technology/Equipment (VoIP and Cisco IPT). IP Telephony, Unity, ; Conversant in assessing client needs to design and install networks accordingly. A solid understanding of networking fundamentals; significant exposure in troubleshooting problems and increasing the uptime of the system:
- Dynamic professional with rich, cross-functional exposure of 12 years, currently spearheading functions as Senior Infrastructure Engineer with JPMC. Proficient in accomplishing project deliveries maintaining high-quality parameters and bottom-line expectations and quick adaptability to changing trends and technologies.
Timeline
Associate VP
JP MorganChase
08.2017 - Current
Senior Network Engineer
Dimension Data
05.2015 - 12.2016
Aricent Group Pvt. Ltd
03.2014 - 05.2015
Voice Engineer
Accenture Services Pvt. Ltd
07.2010 - 03.2014
B.E - undefined
Bhopal
AISSE - undefined
KV NO1 GCF | Jabalpy
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