Summary
Overview
Work History
Education
Skills
Websites
Certifications Courses
References
Certification
Languages
Timeline
Work Availability
Software
Work Preference
Interests
Quote
Receptionist
SAPNA SHUKLA

SAPNA SHUKLA

Bengaluru,KA

Summary

People manager with 9+ years of experience in leading customer delight, operations, and client servicing teams. Demonstrated success in team management, recruitment, employee onboarding, grievance redressal, and performance appraisals. Proven ability to meet SLAs, ensure quality control, and mentor high-performing teams. Strong focus on user experience, operational efficiency, and stakeholder satisfaction.

Overview

10
10
years of professional experience

Work History

AVP - Operations

Internshala
01.2022 - 04.2025
  • Maintained 95% SLA adherence and 98% content quality score
  • Hired 21 team members across multiple functions
  • Conducted annual performance reviews

Senior Manager - Operations

Internshala
08.2019 - 01.2022
  • Led a 32-member remote team during COVID
  • Managed 80+ daily processes; maintained 94% quality score

Senior Manager - Student Relations

Internshala
04.2018 - 08.2019
  • Recruited and onboarded interns, resolved grievances

Business Manager

Internshala
04.2016 - 03.2018
  • Mentored 7 new members; managed 250+ queries daily

Business Apprentice Intern

Internshala
10.2015 - 03.2016
  • Handled 200+ inquiries, collaborated with institutions

Education

MBA - Human Resources

Manav Bharti University
01.2015

BE - Electronics & Communication

RGPV Bhopal
01.2012

Senior Secondary -

Kendriya Vidyalaya
01.2008

Secondary -

DAV Public School
01.2006

Skills

  • Team Leadership
  • People Management
  • Hiring
  • Onboarding
  • SLA Adherence
  • Customer Service
  • Quality Management
  • Grievance Management

Websites

Certifications Courses

• Advanced Human Resource Management – Internshala (2025)

• People Management with Impact – IIMBx (2025)

• Human Resource Management – Internshala (2022)

• Human Resources: Payroll – LinkedIn (2022)

• Leading with Empathy – LinkedIn (2022)

• Communicating about Culturally Sensitive Issues – LinkedIn (2022)

• Transitioning from Manager to Leader – LinkedIn (2022)

• Foundations of Performance Management – LinkedIn (2022)

• Understanding HR Systems – LinkedIn (2022)

References

Available upon request.

Certification

• Advanced Human Resource Management – Internshala (2025)

• People Management with Impact – IIMBx (2025)

• Human Resource Management – Internshala (2022)

• Human Resources: Payroll – LinkedIn (2022)

• Leading with Empathy – LinkedIn (2022)

• Communicating about Culturally Sensitive Issues – LinkedIn (2022)

• Transitioning from Manager to Leader – LinkedIn (2022)

• Foundations of Performance Management – LinkedIn (2022)

• Understanding HR Systems – LinkedIn (2022)

Languages

Hindi
Native language
English
Advanced (C1)
C1

Timeline

AVP - Operations

Internshala
01.2022 - 04.2025

Senior Manager - Operations

Internshala
08.2019 - 01.2022

Senior Manager - Student Relations

Internshala
04.2018 - 08.2019

Business Manager

Internshala
04.2016 - 03.2018

Business Apprentice Intern

Internshala
10.2015 - 03.2016

MBA - Human Resources

Manav Bharti University

BE - Electronics & Communication

RGPV Bhopal

Senior Secondary -

Kendriya Vidyalaya

Secondary -

DAV Public School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft office suite

Work Preference

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid

Important To Me

Work-life balanceCompany CultureFlexible work hoursCareer advancementWork from home optionHealthcare benefitsPersonal development programsStock Options / Equity / Profit SharingTeam Building / Company Retreats

Interests

Singing

Painting

Travelling

Quote

Either write something worth reading or do something worth writing.
Benjamin Franklin

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