NAVEEN SINGH BHANDARI

• Customer Relationship Management: Building and maintaining relationships with existing and potential customers.
• Sales & Business Development: Achieving branch targets, driving sales growth, and identifying new business opportunities.
• Team Leadership: Managing, motivating, and guiding a team of 7 employees.
• Gold Loan Operations: Expertise in gold appraisal, loan processing, and recovery of receivables.
• Risk Management: Identifying and mitigating potential risks, including fraud prevention, Ensuring compliance with company policies and procedures.
• Cross-selling: Promoting and selling other financial products offered by Muthoot Fincorp Ltd.

• Led a 10-member team and supervised operations across the entire Uttarakhand region.
• Managed and maintained merchant relationships for POS machines, QR codes, and sound boxes.
• Identified and leveraged cross-selling opportunities for Life Insurance (LI), Health Insurance (HI), and General Insurance (GI) products through the team.
• Delivered exceptional customer service and promptly resolved any issues.
• Achieved sales targets and accelerated growth objectives for the region.
• Sourced 4 high-value current accounts on a monthly basis.

Manage a portfolio of 250 key accounts, providing excellent service and cross-selling products.

Evaluate loan applications, build relationships, and ensure customer

satisfaction.

Ensure compliance, maintain records, and operation hygiene.

Marketing activities to drive business growth and increase brand awareness.

• Managed teller activities and provided efficient customer service, resulting in exceeding customer satisfaction.
• Acquired new business and successfully cross-sold third-party products, leading to increased revenue.
• Responded to customer queries promptly and resolved issues effectively, ensuring high levels of customer satisfaction.
• Collected and resolved NPA accounts through proactive follow-up, achieving a significant reduction in non-performing assets.
• Expanded the client base through effective communication and successful cold calls, contributing to business growth.

• Delivered customised service program to meet clients, unique need for business development.
• Insured maximum customer satisfaction manage relationships Port opportunities for increase sales.
• Train new clients, improved sales and consistently cross sale of third-party products.

• Operating head tailor activities, customer queries, account opening and generating revenue.
• Supported in branch management, delivered excellent customer service, serviced to existing customers as well as new customer acquisition.
• Supervised branch operation management, participating in marketing campaign, resolving customer queries through various channel and expend cold call, generating revenue from cross sale products.