NAVEEN SINGH BISHT
Noida
Summary
Results-driven Insurance Operations Specialist with 4.5+ years of experience in Property & Casualty (P&C) Insurance, specializing in Australian Workers' Compensation underwriting support and end-to-end policy administration. Expertise in pre-renewals, renewals, endorsements, certificate generation, document management, premium calculations, policy binding, and client servicing. Experienced in managing complex insurance operations, ensuring SLA compliance, maintaining process accuracy, and supporting business objectives through operational excellence and stakeholder collaboration
Overview
5
5
years of professional experience
Work History
Specialties
Genpact India Pvt. Ltd.
12.2025 - Current
- Managing Certificate of Insurance (COI), and other policy documentation throughout the policy lifecycle.
- Processed pre-renewals, renewals, endorsements, questionnaires, installments, quote preparation, and policy binding, coordinating with brokers and internal stakeholders for timely policy issuance.
- Performed premium calculations, validated policy documents with high accuracy, managed client follow-ups to meet SLA and quality standards, and supported process improvement initiatives to enhance operational efficiency.
Process Developer
Genpact India Pvt. Ltd.
08.2024 - 12.2025
- Supported underwriting process for AON clients' policy lifecycle, managing CRM back-end administration and overseeing pre-renewal and post-renewal processing.
- Coordinated client communication, pre-renewal notifications, claims analysis, renewal assessments, quote preparation, premium calculations, policy binding, document packaging, and wage declaration follow-ups, ensuring accurate premium adjustments based on wage audit outcomes.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Senior Process Associate
Genpact India Pvt. Ltd.
04.2023 - 08.2024
- Established and transitioned new Commercial Entertainment Insurance process for Australian clients, ensuring 95% SLA compliance and timely client deliverables within the first quarter.
- Supported end-to-end underwriting operations, optimized policy placement activities, facilitated onboarding of new team members through structured training, and updated Standard Operating Procedures (SOPs) to reflect process changes while managing work allocation and monitoring team performance.
- Executed daily operational tasks with precision throughout various departments.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Process Associate
Genpact India Pvt. Ltd.
10.2021 - 04.2023
- Managed policy placement activities including pre-renewals, claims history validation, rating sheets, quotation preparation, policy binding, invoice packaging, Certificate of Currency issuance, endorsements, internal database maintenance, and client data management.
- Maintained 100% processing accuracy while handling high-volume workloads, conducted quality checks on peer transactions, and monitored daily production and utilization reports to ensure operational efficiency and SLA compliance.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Science (B.Sc.) - Statistics
Meerut College
Meerut01-2018
Senior Secondary (Class XII) -
01-2015
Secondary (Class X) -
01-2013
Skills
- Insurance Operations
- Certificate of Insurance
- Pre-Renewal & Renewal Processing
- Quote Letter Preparation
- Policy Binding
- Document Generation
- Questionnaire Processing
- SLA & TAT Management
- Process Improvement
- Problem-Solving
- Team Handling
Accomplishments
- Promoted to Specialties based on performance and process knowledge.
- Maintained high quality and productivity standards.
- Supported training and development of new team members.
- Contributed to operational efficiency and process improvements.
Timeline
Specialties
Genpact India Pvt. Ltd.
12.2025 - Current
Process Developer
Genpact India Pvt. Ltd.
08.2024 - 12.2025
Senior Process Associate
Genpact India Pvt. Ltd.
04.2023 - 08.2024
Process Associate
Genpact India Pvt. Ltd.
10.2021 - 04.2023
Bachelor of Science (B.Sc.) - Statistics
Meerut College