NAVEEN SONI

Results-driven Operations and Customer Success Manager with a passion for building strong client relationships and driving customer satisfaction. Seeking a dynamic role where I can leverage my communication skills and strategic mindset to proactively address client needs, foster growth, and ensure long-term success. Dedicated to delivering personalized solutions that maximize value for both clients and the company. A result-driven professional with experience in Operations Management and Client Relationship Management. Resourceful in driving process excellence initiatives, establishing processes and formulating viable solutions to drive improvements. Excellence in monitoring process, flagging issues, training the team, directing measurement framework to smoothen the process. Skilled in designing, developing & executing various business-led programs for enhancing organizational competencies and establishing high performance mindset. Ensured continuous training on key soft skills and business development to the subordinates, that developed a managerial pipeline. Proactive in steering internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines. Experienced in developing & streamlining processes, managing SLAs deliverables, process re-engineering initiatives and delivering efficiency gains. Keen customer centric approach with skills in addressing client priorities and resolving escalations within prescribed TAT.

• CSM- Certified Scrum Master
• Six Sigma Black Belt
• Business Analysis (Competencies & Personal Skills (IIBA-ECBA))
• Operations and Supply Chain Management (Ops-SCM)
• Master DAX Fundamental
• Power BI & Power Pivot

• Date of Birth: 04/06/1988
• Marital Status: Married

• Hindi
• English
• Rajasthani