Summary
Work History
Education
Skills
Timeline
AssistantManager
Naveen kumar R

Naveen kumar R

Operations Manager and PMO
Bangalore

Summary

A dynamic professional with over 9 years of rich experience in BPO/Mobility sector. Expertise in planning, executing, staff training, monitoring, Quality management & evaluation.Skilled in managing Verification process (International). Reviewing MTR & Quarterly reports as well as collating all qualitative and quantitative information to send feedback to Business owners.

Work History

Operations Manager and PMO

FirstMile consulting pvt ltd
Bangalore, Karnataka
10.2023 - Current
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.

Account Manager

JoulestoWatts Business Solutions Pvt Ltd
Bangalore, Karnataka
Mar.2023 - Oct.2023
  • Analyzed sales and customer data to identify trends and opportunities for increased profitability.
  • Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
  • Built and maintained strong client relationships to drive business growth.
  • Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.

Assistant manager

ANI Technologies Private limited
Vadodara, Gujrat
Apr.2022 - Feb.2023
  • Looking after end-to-end management of the International operations department as per schedule and ensuring timely service & delivery of work to management.
  • Investigating and solving customers' problems, which may be complex or long-standing problems with
    confidentiality and data privacy.
  • Monitoring progress as per scheduled deadlines for various tasks and taking necessary steps to ensure
    completion within time, cost and effort parameters
  • Ensuring that all activities are carried out as per the requirements of organisational policies.
  • Delivered significant and quantifiable process improvements and financial benefits to the business.
  • Defined process quality issues, measure current process performance, analyse root cause defects by data
    analysis, and developed targeted process improvement opportunities with process owner’s/business leaders.
  • Provided statistical and analytical expertise and training.
  • Have strong analytical and problem-solving skills with the ability to recommend alternative solutions and
    translate complex concepts into simplified and understandable examples.
  • Understanding the goals of the organisation and developing a clear vision of exactly how operations will help
    achieve them.

Team Leader

ANI Technologies Private Limited
Bangalore, Karnataka
02.2021 - 04.2022
  • Developed strong communication and organizational skills through working on group projects.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proven ability to learn quickly and adapt to new situations.
  • Proved successful working within tight deadlines and a fast-paced environment.

Document Verification Executive

GI Groups
bangalore, Karnataka
07.2017 - 02.2021

Education

PUC -

Seshadripuram Composite PU College
Bangalore
2011 - 2013

Skills

Operations Management

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Timeline

Operations Manager and PMO

FirstMile consulting pvt ltd
10.2023 - Current

Account Manager

JoulestoWatts Business Solutions Pvt Ltd
Mar.2023 - Oct.2023

Assistant manager

ANI Technologies Private limited
Apr.2022 - Feb.2023

Team Leader

ANI Technologies Private Limited
02.2021 - 04.2022

Document Verification Executive

GI Groups
07.2017 - 02.2021

PUC -

Seshadripuram Composite PU College
2011 - 2013

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Naveen kumar R Operations Manager and PMO