Summary

Work History

Education

Skills

Timeline

Naveen kumar R

Account Manager

Bangalore

Summary

A dynamic professional with over 9 years of rich experience in BPO/Mobility sector. Expertise in planning, executing, staff training, monitoring, Quality management & evaluation.Skilled in managing Verification process (International). Reviewing MTR & Quarterly reports as well as collating all qualitative and quantitative information to send feedback to Business owners. Currently associated as Account Manager at J2W.

Work History

Account Manager

JoulestoWatts Business Solutions Pvt Ltd

Bangalore, Karnataka

Mar.2023 - Current

Analyzed sales and customer data to identify trends and opportunities for increased profitability.
Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
Built and maintained strong client relationships to drive business growth.
Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.

Assistant manager

ANI Technologies Private limited

Vadodara, Gujrat

Apr.2022 - Feb.2023

Looking after end-to-end management of the International operations department as per schedule and ensuring timely service & delivery of work to management.
Investigating and solving customers' problems, which may be complex or long-standing problems with
confidentiality and data privacy.
Monitoring progress as per scheduled deadlines for various tasks and taking necessary steps to ensure
completion within time, cost and effort parameters
Ensuring that all activities are carried out as per the requirements of organisational policies.
Delivered significant and quantifiable process improvements and financial benefits to the business.
Defined process quality issues, measure current process performance, analyse root cause defects by data
analysis, and developed targeted process improvement opportunities with process owner’s/business leaders.
Provided statistical and analytical expertise and training.
Have strong analytical and problem-solving skills with the ability to recommend alternative solutions and
translate complex concepts into simplified and understandable examples.
Understanding the goals of the organisation and developing a clear vision of exactly how operations will help
achieve them.

Team Leader

ANI Technologies Private Limited

Bangalore, Karnataka

02.2021 - 04.2022

Developed strong communication and organizational skills through working on group projects.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Proven ability to learn quickly and adapt to new situations.
Proved successful working within tight deadlines and a fast-paced environment.

Document Verification Executive

GI Groups

bangalore, Karnataka

07.2017 - 02.2021

Education

PUC -

Seshadripuram Composite PU College

Bangalore

2011 - 2013

Skills

Operations Management

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Timeline

Account Manager

JoulestoWatts Business Solutions Pvt Ltd

Mar.2023 - Current

Assistant manager

ANI Technologies Private limited

Apr.2022 - Feb.2023

Team Leader

ANI Technologies Private Limited

02.2021 - 04.2022

Document Verification Executive

GI Groups

07.2017 - 02.2021

PUC -

Seshadripuram Composite PU College

2011 - 2013

Naveen kumar R

Summary

Work History

Account Manager

Assistant manager

Team Leader

Document Verification Executive

Education

PUC -

Skills

Timeline

Account Manager

Assistant manager

Team Leader

Document Verification Executive

PUC -

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