Naveenbabu S Kondapalli
Manager - Customer Service
Javsai Gaon
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
15
15
years of professional experience
Work History
Manager - Customer Service
APAC Relocation PTE Ltd
04.2025 - Current
- Managing a team of three members under my wing, including their training from scratch.
- Managed and motivated employees to be productive and engaged in work.
- Handling customer service from end to end for the senior sales manager.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managing Consoles / Groupage for every sector.
- Assigning the team members for every console, groupage, and respective destination agents.
- Handling inbound clearance and deliveries in Singapore.
- Accomplished multiple tasks within established timeframes.
Residential Sales Consultant
Crown Worldwide Pvt Ltd
07.2019 - 03.2024
- Sell Crown Services to the end customers (Retail & Corporate) for western region, B2B & B2C sales.
- Liaise with operations and pricing team to provide best price and service to customers
- Meet new prospects and build relationships for future business
- Providing accurate invoicing details to the move coordination team
- Provide inputs to business on the market trends and competition
- Sharing of knowledge of any new developments in the industry
- Coordinate with team for setting up marketing activities across western region
- Virtual and Physical Surveys combined with consultation on relocation front
- Immigration, moving and storage services to private and corporate clients
Sales Executive
AMI Global Logistics Pvt Ltd
01.2018 - 06.2018
- Worked with CHA and Forwarder.
- Selling Africa Sector on Maersk and Safmarine
Sales Executive
BVC logistics Pvt ltd
08.2016 - 10.2017
- Responsible for securing new customers.
- Meet and exceed target set in terms of contributing and generating revenue for the department.
- Conduct and report minimum number of sales leads set by the management and transform a minimum of those into revenue generating business.
- Maintain records of customer details / sales visits in respective applications.
- Regularly visit existing accounts validating our service levels and develop new revenue streams.
- Negotiate with the accounts as per price guidelines given, looking to maximize profits.
- Follow up on customer communications in a timely and professional manner.
- Closed their Freight Forwarding Division
Senior Move Consultant
P N Writer Corporation
03.2015 - 11.2015
- Company Overview: P N Writer Corporation is a Relocation industry. This company handles the move for House hold Goods. (International and Domestic)
- Converting enquiry into sales.
- My role was to handle the move from origin to destination. (Imports)
- Coordinating with customers till final delivery
- Help them learn all the documents required for custom clearance at origin and destination.
- Making sure the payment has received from customer well in advance.
- Preparing files of each customer and updating them regularly.
- Handling cross country Moves.
- Coordination with overseas agents for origin to port rates.
- Coordination with clearing agents in origin and destination.
- Coordination with destination operations for delivery.
- Sending files for billing department.
Customer Relation Representative - Associate
Federal Express India Pvt Ltd. (FedEx)
04.2011 - 02.2015
- My role was to resolve customer queries on call and try to make 1 call resolution.
- Mailing customers for requirement of Documents for clearance in customs for origin and destination.
- Follow-up with shipper and consignee for documents required from respective customs, if required.
- Follow-up with FedEx agent (Jeena & co.) for clearance on behalf of customers.
- Follow-up with Operations team for domestic shipment for interstate transit forms, if held in transit.
- Have done Floor monitoring, handled escalations and also supervised floor.
- Lead GTS department (Custom clearance related queries) of 12 members.
- This role included training guys about Import customs related queries.
- Collect day end report from team and send it to Senior Manager.
- Made SOP (Standard Operating Procedure) on Senior Manager request.
- Assisted team leaders on preparing roster according to my requirements.
- Contribution in the company: Highlighted the NFBRK issue, Highlighted the issue of customer asking to call before delivery (In case of duties applied), Highlighted the issue of CCUBG location as we are currently facing clearance problem in this location.
Export Assistant
Artek Surfin Chemicals ltd.
08.2010 - 04.2011
- Preparing Pre-shipment documents like Invoice and Packing list for all Air and Sea Shipments.
- Deal with Shipping Agent for booking, arrangement of container for 20” and 40” and sailing information of the container
- Deal with CHA for arrangement of Shipping Bill/Airway bill of Sea and Air shipment after Export custom clearance.
- Handing over Shipping bill/Airway bill to post shipping department.
- Awards and Recognitions: Increments in salary twice within 6 Months
Education
Bachelor of Commerce - Accounting And Finance
PD Karkhanis College of Arts And Commerce
Mumbai, India 04.2001 -
Foreign Trade Policy - undefined
Indian Merchant Chambers
Skills
Team leadership
Disclaimer
I hereby declare that all the information furnished by me in this application are true, complete, and correct to the best of my knowledge and belief. Date: - Place: - Naveenbabu S Kondapalli
Timeline
Manager - Customer Service
APAC Relocation PTE Ltd
04.2025 - Current
Residential Sales Consultant
Crown Worldwide Pvt Ltd
07.2019 - 03.2024
Sales Executive
AMI Global Logistics Pvt Ltd
01.2018 - 06.2018
Sales Executive
BVC logistics Pvt ltd
08.2016 - 10.2017
Senior Move Consultant
P N Writer Corporation
03.2015 - 11.2015
Customer Relation Representative - Associate
Federal Express India Pvt Ltd. (FedEx)
04.2011 - 02.2015
Export Assistant
Artek Surfin Chemicals ltd.
08.2010 - 04.2011
Bachelor of Commerce - Accounting And Finance
PD Karkhanis College of Arts And Commerce
04.2001 -
Foreign Trade Policy - undefined
Indian Merchant Chambers