NAVEEN CHAND PUVVULA
Machilipatnam
Summary
To seek challenging assignment and responsibility, with an opportunity for growth and career advancements as successful achievements and to work in pragmatic way in an organization where i can show my talent and enhance my skills to meet company goals and objectives with full integrity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Analyst
HCL Technologies Ltd
01.2019 - 02.2020
- Provide Technical Support to the end users depending on the incidents that have been raised, Identifying the RCA and Resolving the incidents in timely manner
- Handling Remote Desktop support(RDS) for troubleshooting the issue and probing the RCA of the issues for the incidents that have been Raised
- Office 365 Support including skype for business, outlook
- Identify and diagnose issues and problems
- Categorize and record reported queries and provide solutions
- Support problem identification
- Advise users on appropriate course of action
- Monitor issues from start to resolution
- Escalate, if needed, unresolved problems to a higher level of support
- Handling L1 & L2 troubleshooting for the issues being raised
- Handling the Que Management and maintaining the TAT.
SME EXECUTIVE
SBI GENERAL INSURANCE COMPANY LTD
09.2011 - 09.2012
- Handling the Small-Medium-enterprise vertical channel for business requirements
- Managing day to day operations
- Assisting with implementation of new processes and procedures
- Tracking and reporting on operational performance
- Maintaining policy and procedure documents
- Optimizing Operational processes and procedures for maximum efficiency while maintaining quality standards
- Ordering supplies and maintaining inventory levels.
Education
Bachelor of Technology (B. Tech) -
JNTU KAKINADA
Skills
AWS CLOUD: IAM,EC2 ,S3 Bucket ,VPC,Route 53,Auto Scaling,Cloud Watch
DEVOPS Tools
Version Control Tool : GIT
Continuous integration tool: Jenkins
Build tool: : Maven
Code Analysis Tool Sonar Qube
Ticketing tool : Service now
Virtualization tool : Docker
Operating System : Red Hat linux
Orchestration tool : Kubernetes
Certification
ORACLE SUN CERTIFIED SOLARIS SYSTEMS ADMINISTRATOR-I
Other Focus Areas
Immediate join, English, Telugu and Hindi
Disclaimer
Naveen Chand, 01/20/2024
Timeline
IT Analyst
HCL Technologies Ltd
01.2019 - 02.2020
SME EXECUTIVE
SBI GENERAL INSURANCE COMPANY LTD
09.2011 - 09.2012
Bachelor of Technology (B. Tech) -
JNTU KAKINADA