Naveen Chandra Samala
Hyderabad
Summary
Results-driven professional with experience in international inbound and outbound voice processes, consultative sales, digital marketing, customer support, and technical support. Skilled in client relationship management, lead generation, account management, and identifying growth opportunities to drive revenue. Experienced in Google Ads consulting, campaign optimization, CRM tools, and delivering tailored solutions to improve business performance. Proficient in Microsoft Excel and other productivity tools for reporting, data analysis, and operational tracking. Strong background in customer engagement, issue resolution, and maintaining high customer satisfaction (CSAT). Recognised for excellent communication, problem-solving, and stakeholder management skills, with the ability to build lasting client relationships and consistently achieve business targets.
Overview
12
12
years of professional experience
Work History
Senior Sales Consultant
Regalix | MarketStar Comapny
Hyderabad
06.2024 - 04.2026
- Engaged advertisers through inbound and outbound calls, resolving queries and identifying business opportunities.
- Provided support to advertisers utilizing Google Ads, focusing on campaign optimization and revenue growth.
- Conducted consultations with clients to review ad performance, introduce platform updates, and recommend tailored strategies.
- Utilized CRM tools to manage leads, build sales pipelines, and exceed quarterly targets consistently.
- Provided personalized insights and solutions that enhanced advertiser ROI and improved campaign efficiency.
- Advised advertisers on aligning Google Ads solutions with business goals to maximize value.
Director
KnowMerit Private Limited
Hyderabad
03.2023 - 05.2024
- Spearheaded strategic planning and execution across sales, marketing, partnerships, technology, and financial operations to align organizational goals with market opportunities.
- Directed company financials, including budgeting, revenue forecasting, and cost control, to support sustained operational efficiency and enable growth.
- Oversaw the development of tech infrastructure to deliver a seamless virtual classroom experience and support platform scalability.
- Built and managed strategic partnerships with educational platforms and content providers, enhancing course offerings and expanding market reach.
- Scaled the business through targeted digital marketing campaigns, lead funnels, and conversion-driven content strategies.
- Regularly presented performance insights and strategic updates to stakeholders and investors.
Senior Business Development Manager
Cuemath | Cue Learn Private Limited
Work from Home (WFH)
03.2021 - 03.2023
- Promoted Cuemath's online math programs to parents nationwide through targeted outreach.
- Generated leads through targeted cold calls, email campaigns, and WhatsApp messaging, contributing to increased enrollment.
- Handled inbound calls to assist with scheduled classes and address concerns.
- Led consultative sales by assessing student needs and scheduling personalized demo classes.
- Coordinated demo scheduling by matching tutors with student profiles, enhancing learning outcomes.
- Conducted post-demo consultations to emphasize curriculum value and drive enrollment growth.
- Trained new hires on sales techniques, objection handling, and CRM workflows.
- Led demo scheduling team, streamlining operations and boosting conversion rates.
Senior Sales Manager
WhiteHat Jr
Mumbai
09.2020 - 03.2021
- Led consultative sales conversations post-demo to address learning outcomes and convert leads into customers.
- Generated high-quality leads through referral programs and parent networks, boosting demo bookings and conversion rates.
- Connected with parents across U.S. and Canada to promote coding programs for kids and effectively schedule free demo classes, enhancing engagement.
- Coordinated demo scheduling and tutor assignments to align with student needs, ensuring satisfaction and quality experiences.
- Handled inbound calls for class scheduling and conducted outbound lead generation through cold calling, email campaigns, and WhatsApp bulk messaging to optimize lead acquisition.
- Participated in hiring process for sales associates, contributing to interview evaluations and onboarding procedures.
Head of Sales & Marketing
Delta Ion Exchange
Hyderabad
09.2017 - 01.2019
- Led end-to-end sales and marketing functions for a water and waste-water treatment company offering Industrial RO Plants, Water Softeners (Industrial & Residential), DM Plants, and domestic water purifiers.
- Built and managed high-performing teams across Sales, Field Marketing and Digital Marketing, driving business growth in both B2B and B2C segments.
- Executed multi-channel lead generation strategies, increasing qualified leads through referral marketing, cold calling, email and SMS campaigns, and on-ground field activations.
- Directed digital marketing initiatives, enhancing brand visibility and increasing online lead flow via SEO, Google Ads, and social media campaigns.
- Managed key accounts and conducted client meetings to assess water quality and requirements, enabling the sales team to deliver tailored solutions.
Technical Sales & Support
Techy 9 Info Soft Services Pvt. Limited
Hyderabad
03.2014 - 06.2017
- Managed support and sales teams to diagnose technical issues and sell tailored support plans, enhancing client satisfaction.
- Streamlined call resolution procedures, improving response time and increasing conversion rates for support plans.
- Oversaw sales-to-service workflow, ensuring accurate invoicing, billing, and timely plan activation to support customer needs.
- Handled customer grievances and escalations, ensuring timely resolution and maintaining high customer satisfaction.
- Trained new and existing team members; led pilot batches, skill development programs, and continuous coaching for performance improvement.
- Led end-to-end operations for a tech support company handling inbound support calls from UK clients facing issues with printers, antivirus software, system errors, email problems, and other PC-related concerns.
Education
Some College (No Degree) - EEE
CVSR College of Engineering
Hyderabad, TelanganaIntermediate (11 & 12) - MPC
Narayana IIT Academy
Hyderabad, TelanganaSSC - Secondary School (10th Grade)
Cambridge High School
Hyderabad, TelanganaSkills
- Consultative selling
- Lead generation
- Sales presentations
- Business development
- Sales funnel optimization
- Sales process improvement
- Digital marketing strategies
- Digital advertising
- Search engine marketing
- CRM management
- Account management
- Team leadership and building
- Microsoft Office suite
- HTML, CSS, and JavaScript
- Vibe coding
- Prompt engineering
- AI automation agents
Affiliations
- Problem-Solving Puzzles
- Photography
- Cricket Enthusiast
- PlayStation Gamer
- Coding
- Reading Business & Leadership Books
Languages
English
Proficient (C2)
C2
Telugu
Native
Native
Hindi
Proficient (C2)
C2
Timeline
Senior Sales Consultant
Regalix | MarketStar Comapny
06.2024 - 04.2026
Director
KnowMerit Private Limited
03.2023 - 05.2024
Senior Business Development Manager
Cuemath | Cue Learn Private Limited
03.2021 - 03.2023
Senior Sales Manager
WhiteHat Jr
09.2020 - 03.2021
Head of Sales & Marketing
Delta Ion Exchange
09.2017 - 01.2019
Technical Sales & Support
Techy 9 Info Soft Services Pvt. Limited
03.2014 - 06.2017
Some College (No Degree) - EEE
CVSR College of Engineering
Intermediate (11 & 12) - MPC
Narayana IIT Academy
SSC - Secondary School (10th Grade)
Cambridge High School