Naveen Kumar Karanam
Hyderabad
Summary
Upbeat and analytical problem solver with knack for quickly understanding and addressing technical issues. Familiar with application systems and software troubleshooting, adept in technical documentation and customer support. Committed to providing efficient solutions to enhance user experience and operational efficiency.
Overview
9
9
years of professional experience
Work History
Application Support Specialist
HCL Technologies
11.2022 - 07.2025
- Worked for Client-Verizon India as Application Support Specialist.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
- Streamlined troubleshooting processes, leading to faster resolution times for end users.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Improved customer satisfaction by providing timely and efficient support for various applications.
- Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
- Used Service Now to track, maintain and update trouble tickets.
- Created and followed up on Jira defects for RCA on Critical Issues, it helped to Client to save Revenue.
- Identified and worked Data Sync up and Data Integrity Issues on VISION and Cassandra DB which causing major Pending Orders and Incorrect Billing. Due to this I reduced inflow weekly from 50 to 20 on NBS and pending order.
- Worked on SOD and EOD reports for all Swim lines which used for track Inflow, backlogs and resolved count.
- Monitored on Order Fallouts to track high error message counts. Created and followed up on defects.
Application Support Analyst
Tech Mahindra
06.2016 - 11.2021
- Maintained strong relationships with stakeholders by providing exceptional service and communication throughout issue resolution process.
- Conducted root cause analysis on recurring incidents to identify opportunities for improvements in application design or support procedures.
- Optimized system performance through routine maintenance tasks such as database backups, log file reviews, and server health checks.
- Managed incident tracking system, ensuring accurate records and timely follow-ups on outstanding issues.
- Used HPSM to track, maintain and update trouble tickets.
Education
B.Tech - Electronics And Communications Engineering
SRM University
Chennai, India05-2015
Skills
- PL/SQL
- SQL data analysis
- Experience with Unix environments
- Incident response management
- Defect detection and resolution
- Debugging expertise
- Problem resolution
- Technical application support
- Technical documentation analysis
- Client support
- System performance analysis
Timeline
Application Support Specialist
HCL Technologies
11.2022 - 07.2025
Application Support Analyst
Tech Mahindra
06.2016 - 11.2021
B.Tech - Electronics And Communications Engineering
SRM University
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