Naveen Kumar Lall

• Led enterprise-scale ServiceNow implementations across ITSM, ITOM, SecOps, Vulnerability Response, Integrated Risk Management, and Business Continuity Management.
• Owned end-to-end program delivery from planning to production, including scope definition, roadmaps, milestones, governance, UAT, go-live, and stabilization.
• Managed cross-functional global teams across IT, security, risk, and operations.
• Standardized and automated IT & security workflows, improving service reliability, incident response, and risk visibility.
• Acted as primary interface with senior stakeholders, vendors, and leadership, ensuring delivery on time and within budget.

Client: Aqualite India (POS & DMS)

• Delivered Distributor Management System (DMS) and e-Catalogue solutions to support nationwide distributor and retailer operations.
• Managed planning, execution, risk mitigation, and stakeholder communication.
• Ensured successful delivery aligned with sales operations and business objectives.

• Led client-side programs ensuring delivery within scope, schedule, and budget.
• Directed software delivery teams, enforcing best practices in quality, risk, and governance.
• Designed integration architectures using APIs, middleware, ETL, XML, and SOAP.
• Translated business requirements into functional & technical specifications.
• Managed full product lifecycle including roadmap, requirements, positioning, and launch.

Key Clients & Programs:

• National Grid (US) – Regulatory compliance (NACHA), requirements prioritization & delivery
• National Grid (UK) – Power & Gas balancing solutions, regulatory roadmaps
• American Express – Major Incident Management, ServiceNow operations for card platforms
• UPS – Fintech / ERP / Customs Brokerage DMS solutions
• Westpac Bank – Commercial banking credit interest rules
• Nationwide Building Society (UK) – Fintech rules engine using Java integration frameworks

Solution Designer | Business & Technical Consultant

• Delivered testing transformation programs improving efficiency and accuracy.
• Implemented system integrations using IBM IFW-XML and SOAP.

• Managed end-to-end operations and delivery for multiple small-scale industry clients.
• Led architecture, solution design, and implementation.

Program Manager – Oracle Applications

• Managed Contract-to-Cash (C2C) and Prospects-to-Contract (P2C) applications.
• Led teams of 50+, improving financial visibility and operational efficiency.

• Managed security and directory product portfolios.
• Led development of DSFW 1.0, NKDC, and iManager 2.7.3

• Siemens Information Systems – Project Manager / Technical Consultant
• Wipro Ltd. – Technical Lead (Ericsson Billing & Mediation), Senior Software Engineer (Nokia NOC)
• Newgen Software – Software Engineer (Document Management Systems)