Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Naveen Kumar R

Summary

Proven Senior Business Operations Analyst with a track record of enhancing product and client satisfaction at Athenahealth Technologies. Proficient in SQL and Power BI, adept at team management and problem-solving. Increased daily production quality by implementing innovative dashboards. Skilled in EPIC and SAAS products, demonstrating exceptional multitasking abilities.

Overview

6
6
years of professional experience

Work History

Senior Business Operations Analyst

Athenahealth Technologies
01.2021 - Current
  • Working as an Senior Business Operations Analyst on Athena-owned software products and working with Customer Success Managers (Belfast) to resolve their concerns regarding the product. Functionalities
  • Collaborate closely with stakeholders, Development, documentation, and QA Teams to successfully deliver a product that meets client requirements.
  • Familiar with software (SAAS) products named athena-Collector, communicator, athenaOne(Mobile app), the Patient portal (being used by the patients), and worked in all the above products including the SALESFORCE.
  • Reviewing the Known issue frequently to make sure all our clients are provided with the update/resolution as soon as it is available
  • Handling multiple web portal in US based for addressing related volume of work sets and portal creation by IP/IRC mapping.
  • Created Dashboards for the entire team for calculating their daily production percentage and Quality trend analysis for each individuals using PowerBI.
  • Utilized SQL by writing basic queries to gather the data.
  • Provided guidance and training to 6 less experienced analysts by scheduling certain sessions in TEAMS.

Epic Analyst

Vee Technologies
11.2018 - 01.2021
  • Experience in RCM cycle as EPIC analyst,and Performed account audits,adjustments credit re-allocations and write-offs using EPIC HYPERSPACE.
  • Conducted review of each resident account ensuring the completion and accuracy of payer source configurations,coverage levels, and authorizations. Verified insurance eligibility for patients via insurance portals.
  • Worked mostly on Commerical payers,especially on BCBS.
  • Allocating work to team mates on priority basis and making sure their completion at end of the day.

Education

Bachelor of Science - Mechanical Engineering

SNS College of Engineering
Coimbatore, India
04.2017

HSC -

Suburban Matriculation.Hr.Sec
Coimbatore, India
04.2013

SSLC -

Suburban Matriculation.Hr.Sec. School
Coimbatore, India
04.2011

Skills

  • MS Excel,MS Word
  • SQL
  • Power BI
  • EPIC
  • Skilled Multi tasker,Problem Solving
  • Data Analysis
  • Team Management

Languages

English
Advanced (C1)
Tamil
Advanced (C1)
Malayalam
Intermediate (B1)

Timeline

Senior Business Operations Analyst

Athenahealth Technologies
01.2021 - Current

Epic Analyst

Vee Technologies
11.2018 - 01.2021

Bachelor of Science - Mechanical Engineering

SNS College of Engineering

HSC -

Suburban Matriculation.Hr.Sec

SSLC -

Suburban Matriculation.Hr.Sec. School

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Naveen Kumar R