Sirisha Patnaik
Kochi
Summary
MBA graduate with 12+ years of experience in Business Operations and in the U.S. Healthcare Revenue Cycle Management. Currently working as a Business Operations Analyst at Oracle India Pvt. Ltd. with strong expertise in project financial management, revenue cycle processes, claims management, and client coordination. Skilled in analytical thinking, problem solving, and process improvement with a strong ability to manage client relationships and operational workflows, & US healthcare, US health insurance.
Insightful Business Operations Analyst known for high productivity and efficient task completion. Specialize in process optimization, data analysis, and strategic planning. Excel in problem-solving, communication, and teamwork, leveraging these soft skills to achieve operational excellence and support business objectives.
Overview
11
11
years of professional experience
4024
4024
years of post-secondary education
1
1
Certification
Work History
Business Operations Analyst II
Oracle India Pvt. Ltd.
05.2021 - Current
- Supporting North America Applications Consulting projects from project setup to closure.
- Managing project financial setup, revenue recognition, invoicing, and collections.
- Working with Oracle tools including: PFM - Project Financial Management (Cloud), PSRS - Project Status Reporting & Scheduling, OTL - Oracle Time & Labor Application.
- Ensuring accurate project setup and timely billing processes.
- Coordinating with internal stakeholders for project execution and reporting.
- Creating TM, FP, and HYB custom projects and requesting them for funding/booking through Q portal to the PA Funding team and provide necessary documents. Such as OD (Ordering Document), PO, Audit report and BPW.
- Requesting bill rates to Project accounting team and making sure all the rates updated correctly at project level/ task level for TM projects.
- Creating SKU projects and contracts through OM dashboard and sending them to PA team to review and activate if it's a PO mandatory customer.
- I would setup invoice events for SKU projects and generate invoice and ask PM to approve the invoice.
- Make any necessary changes on invoice if required, update or edit the comments and send the invoice to PM for approval as per customer requirement (Customize invoice).
- Credit memo, re-bills process due to different scenarios, and issues (Tax issues, incorrect time entry, to add new PO, customer requirements. Etc...)
- Helps PM in adding consultants to PSRS tool and help them in forecasting and Send them any required reports and send invoice copies etc whenever requested.
- Contacting customer/sending follow-up emails to customer on outstanding invoices to get it paid to avoid customer going on to credit hold and any Invoice going write offs or affect P/L.
- Coordinate with PM and collection, cash apps team to get the invoices paid on time or get the TDS.
- Track the SKU project's and once the hours are utilized in full and as per PM approval will close the project & contract and get the revenue recognized for SKU.
- Add the TC for consultants (Transaction control) and Extend the TC.
- Helps new employees to get the necessary access and make sure they enter time without facing issue.
- Get the invoice generated for FP Automation project as per the Acceptance certificate received from Customer (Based on Milestone mentioned in the contract).
- Generate the advance invoicing projects and get the ratable revenue recognized as per OD.
- Solid analytical and decision-making skills.
- Ability to work independently, prioritize and resolve problem.
- Documented business processes and analyzed procedures to align with changing business needs.
- Manage UBR and UER projects effectively to avoid any revenue de-booking in the quarter end.
- Raise requests through service portal for project maintenance activities to PA GFIC project accounting team. Such as: Adding EBRO, JBRO, Changing the billing and shipping address, Changing the billing contacts, Funding movement/transfer from Labor to expenses/Expenses to Labor, Additional funding (ODA), Time & Expenses adjustments, Bill rate correction, Cost center change, start or End date modification/extension, PO number change, PAB (Preapproved Batch), Termination/De-booking and project closure.
- Preparing Ops Pack by pulling reports from different sources and consolidate and share it with large group of people on weekly basis, so that it can be accessible for people under one report.
- Run WIP report on every Monday and find out if any rate correction required, if the project has funding amount to continue further if not inform PM immediately.
- Running Forecast call with PM and portfolio manager on monthly basis for FP automation projects, to track the milestones completion status, to check on any open roles forecasted in system (Like when can we expect it to be fille), informing PM about any missing timecards, or and schedule conflicts in system and request them to correct it. Calculating revenue for the quarter and make sure PMs are submitting EAC on time to avoid any revenue reversal.
- Send reminder to PM every month end, to approve the invoice on time.
- Configuring the projects on PSRS forecasting tool.
- Helps or Backup for team member if they are on vacation/leaves.
- Send funding Backlog reports to PM.
- Setting NB task for projects after getting the NB approval received from Tier level, track the hours charged to NB tasks.
- Helping PMs to get WAR approval for projects work at risk.
- Creating reports like-Open items for invoicing, eligible for Invoice Write offs, contract expiration to check with project managers whether we need to extend the end date of the project or can be closed.
- Working closely with sales people to understand the upcoming projects.
- Run different reports through BI and CDP Dashboard.
Senior Analyst
R1 RCM
08.2020 - 05.2021
- Worked in Revenue Cycle Management supporting U.S healthcare clients.
- Managed Accounts Receivable, claims processing, payment posting and credit balance review.
- Handled daily client communication and production reporting.
- Reviewed errors and ensured resolution within TAT.
- R1 RCM acquired Cerner
Senior Revenue Cycle Specialist
Cerner Healthcare Solutions Pvt. Ltd.
Bangalore
01.2018 - 08.2020
- Taking Care of Accounts Receivables, Claims Processing, Credit Balances, Payment posting.
- Daily/Weekly Call with Clients.
- Sending Accurate Daily Production Reports.
- Maintaining and consolidating the production Reports.
- Review the Errors received and rebuttal within the TAT if necessary.
- Assisting Team, Process Training for new joiners.
- Took care of issue logs for the team and updated the same to client counterparts.
- Worked in various adjustment, referral, and pending coding review projects.
Senior AR Analyst
AdvantEdge Healthcare Solutions Pvt. Ltd.
Bangalore
12.2014 - 04.2018
- Conducted daily/weekly client calls and shared production reports.
- Maintained and consolidated team performance reports.
- Analyzed claim denials, identified root causes, and refiled corrected claims.
- Followed up with insurance companies via portals and calls.
- Managed EOB requests and validated payments.
- Collaborated with internal teams to resolve billing issues.
- Identified process gaps and implemented improvements.
- Ensured SLA/TAT compliance and quality standards.
Education
MBA - Finance & HR
Berhampur University
Bachelor of Commerce -
Vikram Dev Autonomous College
Jeypore, Odisha+2 Science -
Vikram Dev Autonomous College
JeyporeHSE -
Girls High School
JeyporeSkills
- Revenue Cycle Management (RCM)
- Accounts Receivable Management
- Claims Processing & Denial Management
- Client Communication & Reporting
- Project Financial Management
- Process Improvement & Training
- Virtual Manager
- CPM
- Revenue Manager
- NThrive
- Trizetto
- EMR
- PSRS
- PFM
- CX TOOL
- DV
- CDP
- SALES PLAY BOOK
- MS Excel
- MS Word
- Outlook
- Open Office
- Windows
- Mac
- Linux
- Oracle AI For You Training & assessment
Certification
Oracle AI For You Training & assessment
Accomplishments
- Received Best Performer Award for 5 consecutive months.
- Awarded Top Performer for maintaining 100% quality, attendance, and production at AdvantEdge Healthcare Solutions.
- Recognized as Top Performer for maintaining 100% quality for two quarters at Cerner Healthcare Solutions.
- Completed AI for you Training & assessment at Oracle & certified for the same.
Personal Information
- Date of Birth: 07/04/90
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Languages
English
Proficient
C2
Hindi
Proficient
C2
Telugu
Proficient
C2
Malayalam
Advanced
C1
Kannada
Advanced
C1
Timeline
Business Operations Analyst II
Oracle India Pvt. Ltd.
05.2021 - Current
Senior Analyst
R1 RCM
08.2020 - 05.2021
Senior Revenue Cycle Specialist
Cerner Healthcare Solutions Pvt. Ltd.
01.2018 - 08.2020
Senior AR Analyst
AdvantEdge Healthcare Solutions Pvt. Ltd.
12.2014 - 04.2018
MBA - Finance & HR
Berhampur University
Bachelor of Commerce -
Vikram Dev Autonomous College
+2 Science -
Vikram Dev Autonomous College
HSE -
Girls High School