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Experienced Chief Technology Officer and IT Director with a proven track record of implementing advanced redesign strategies for IT organizations and technologies. Specializing in seamlessly transitioning organizations to a world-class level, resulting in significant cost reductions, improved productivity, and enhanced customer service. Demonstrated success in driving organizational growth and achieving business goals by aligning IT with mission-critical objectives.

Strategic technology and product leader with 19 years of experience driving enterprise-scale transformation across AI, observability, SRE practices, cloud, automation, and digital platforms. Blend deep architectural expertise with strong commercial and product acumen to build scalable, resilient, and outcome-driven systems.
Experienced in architecting AI-powered platforms that unify ITSM, observability (metrics, logs, traces), automation, and decision intelligence into measurable business value. Strong advocate of SRE principles — SLO/SLI governance, error budgets, reliability engineering, automation safety, and data-driven operational excellence.
As a product-focused executive, lead multi-tenant SaaS platforms from vision to execution — defining roadmap, positioning, competitive strategy, and monetization while ensuring technical depth and execution discipline. Built AI-first systems leveraging RAG, multi-agent orchestration, forecasting, anomaly detection, and automation frameworks with governance controls.
Recognized for bridging business strategy with deep engineering capability — translating complex enterprise challenges into scalable platforms that improve reliability, reduce operational toil, enhance decision velocity, and create long-term competitive advantage.

With over 22 years of progressively responsible experience, I have built a strong background in IT business development and revenue, gaining exposure across diverse sectors such as Oil and Gas, Corporate, Healthcare, and Education. My expertise lies in driving IT Resilience, Security, Disaster Recovery (DR), and High Availability (HA) Archiving solutions, leveraging my proficiency in managing multi-platform environments (physical, virtual, and cloud - private or public). I am well-versed in leveraging leading cloud platforms and technologies, including AWS, IBM Cloud, Google Cloud, Microsoft Azure, HPE Hybrid Cloud, VMware, and Oracle, to deliver robust and scalable IT solutions to my clients.
Accomplished Territory Sales Manager and Chief Technology Advisor
As an accomplished Territory Sales Manager and dedicated Chief Technology Advisor, I have honed my team building, project management, and customer service skills. I efficiently install, upgrade, and optimize software and hardware systems to boost performance and mitigate risks for my clients. My strong background in Data Analytics, ITIL, CRM, Big Data, Automation, and the integration of Artificial Intelligence has enabled me to provide enhanced decision-making and project management capabilities, positioning me as a trusted technology partner. I take a collaborative approach, working closely with executive and IT teams to offer effective technology solutions and deliver superior value to my customers, within dedicated strategies
Profile Summary
· Managed $ 50 million customer portfolios that included Public and Private sectors.
· Successfully won and managed major IT projects using principles for successful Agile PM, with revenue exceeding $ 30 Million in the Oil and Gas, public, education & Government sectors.
· Managed the $4.5M Annual Operating Plan and Budget Planning Process internally.
· Hi-Tech Strong consultative sales and pre-sales background. Expert at reaching and presenting to C-level prospects, persisting through long sales cycles and dealing with multiple decision-makers.
· Proficient in managing new sales life cycle starting from lead generation, presentation and negotiation, ending with closing deal.
· Special expertise in business development, brand building and implementing sales strategy.
· Track record of creating new customers in new and underdeveloped markets with healthy pipeline and planned salesforce activities
· Proven client relations skills. Experienced managing key and national accounts, while working closely with C-level officers, VPs, owners and other top-level clients.
· Managing Key Accounts in Texas Region and global as well.
· Responsible for scheduling regular training sessions for reseller sales, technical and marketing activities.
· Managed to achieve 20% growth in active partners in terms of revenue and increase market share.
· Submit monthly revenue forecasts with weekly updates on any significant changes to the committed numbers.
· Drive reseller breadth in the geography through execution of campaigns and partner’s programs.
· Highly engagement with customers, venders, channels in the region to achieve goals and plans

A seasoned Solution Architect and Engineering Manager with extensive experience in designing and implementing innovative solutions that drive business transformation. Proficient in Technical Leadership, Requirements Engineering, Software Development Methodologies, Stakeholder Management, Cross-functional Team Leadership, Change Management, Configuration Management, Performance Measurement, Internal Audits, Sprint Planning, Project Planning, Customer Satisfaction, Proposal Management, Software Cost Estimation, Resource Estimation, and Capability Maturity Model Integration (CMMI). Expertise spans E-Commerce, ERP/MIS systems, and process optimization within CMMI frameworks. Strong background in leading cross-functional teams, aligning technical strategies with business goals, and delivering high-impact projects that enhance operational efficiency, optimize resource management, and foster continuous improvement in diverse industries.

Specialized in architecting comprehensive E-Commerce solutions that optimize online transactions, enhance user experiences, and drive business growth. Leads and manages engineering teams, providing mentorship and fostering a collaborative environment while overseeing the entire software development lifecycle—from planning and design to implementation and deployment. Focused on ensuring the delivery of high-quality software solutions that align with business objectives and client needs. Collaborates with cross-functional teams to define technical requirements and ensure alignment with business goals. Drives innovation and continuous improvement within engineering teams, building and nurturing strong development leaders and technical experts within the organization. Stays updated with emerging technologies and industry trends to inform strategic decisions and technical roadmaps, implementing best practices in software development, including code reviews, testing, and CI/CD processes. Manages resources, budgets, and timelines effectively to ensure successful project delivery, acting as a key point of contact for technical discussions and decisions, both internally and with clients. Extensive hands-on web development experience, combined with leadership abilities and technical skills in PHP, Javascript, jQuery, HTML, CSS, CMS (WordPress, Magento etc.), APIs, SQL, and MySQL, enables tackling intricate technical challenges and delivering innovative solutions in an evolving landscape.

NAVIN KUMAR MISTRY

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Chief Technology Officer

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Bachelors of Engineering - Computer Science & Engineering – Hons

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Chief Technology Officer

Technical Architect

Technical Lead

Bachelors of Engineering - Computer Science & Engineering – Hons

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