Navitha K. N.
Software Engineer
Bengaluru
Summary
Experienced Java web based application support engineer with 6+ years of proven expertise in production support, incident management, troubleshooting web applications, CAPU and Development activities. Aiming to ensure application stability, improve system performance and deliver reliable support for business critical issues in applications.
Overview
6
6
years of professional experience
3
3
Languages
Work History
System Engineer
Tata Consultancy Services
03.2022 - Current
- Provided L2 and L3 production support for Java-based web applications, ensuring timely incident resolution and minimizing application downtime.
- Analyzed application logs and source code to identify root causes, implemented bug fixes and applied corrective actions to prevent recurring incidents.
- Managed Incidents and service requests effectively by monitoring SLA timelines and ensuring resolutions within agreed service levels.
- Supported multiple applications simultaneously while working on CAPU enhancements and change requests.
- Led weekly status review meetings independently with business stakeholders and provided regular updates on application health and issues.
- Created and maintained technical documentation, including troubleshooting guides and delivered training session for junior support engineers.
- Documented regression test cases, THB's, SOP and PIs to support application stability and knowledge transfer.
- Technology used - core java, structs, Unix scripts, SQL.
- Tools Used - Eclipse IDE, GIT Hub, WinSP, Putty, DB Visualizer.
Software Engineer
REConnect Energy Solutions
11.2019 - 02.2022
- Coordinated with cross-functional teams to analyze and resolve real time project issues efficiently.
- Gathered and understood business requirements, identified scenarios, performed frequent deployments and provided continues support to the QA team.
- Addressed and resolved tasks escalated by the QA team within defined timelines based on priority and severity.
- Implemented functional changes as part of application modification and enhancement in line with business requirements.
- Technology used -PHP, Java, SQL.
- Tools Used - MyEclipse, Sublime Text 3, Sourcetree, MySQLWorkbench, fileZilla.
Education
B.E - Electronics And Communications Engineering
Rajeev Institute of Technology
04-2018
Skills
L2 and L3 application support
Core Java
SQL
HTML
CSS
Winscp
Putty
Struts
DriveIT
ServiceNow Basics
Timeline
System Engineer
Tata Consultancy Services
03.2022 - Current
Software Engineer
REConnect Energy Solutions
11.2019 - 02.2022
B.E - Electronics And Communications Engineering
Rajeev Institute of Technology
DECLARATION
I am hereby declaring that all the information furnished in this document is true and to the best of my knowledge.