Navitha N
Bengaluru
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.
Overview
7
7
years of professional experience
Work History
Customer Care Executive
Motherhood Hospital
Bengaluru
09.2022 - Current
- Created detailed reports of customer interactions for internal records keeping purposes.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Resolved billing issues and disputes through effective problem solving techniques.
- Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Scheduling the appointments at the correct time and with the correct doctor,
- Handling IP and OP billing and department petty cash
- To enhance the patient’s experience and reduces wait times, it makes a big difference to patient retention rate and new referrals.
- There is a whole lot more that goes into making a hospital a great place to work, and even better place for clients to visit, and ensuring things run smoothly and efficiently from the moment the doors open.
Assistant in the Department of Patient Care OPD
Fortis Lafemme
Bengaluru
07.2019 - 08.2022
- Analyzed data related to patient care services to identify areas for improvement.
- Communicated effectively with patients, families regarding diagnosis, treatment options available.
Customer Care Support
Cyte Care Hospital
Bengaluru
09.2016 - 05.2018
- Converted incoming calls into booked service appointments.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Monitored trends in customer service requests across multiple channels.
Education
B COM - Accounting And Business Management
BEL Degree College
Bengaluru06-2015
Skills
- Creative Thinking
- Payment Management
- Customer Relationship Management
- Appointment Coordination
- Customer Support
- Payment Processing
- Staff Management
Accomplishments
- Awarded as a Star performer and best employee for countable times.
Languages
English
First Language
Kannada
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Hobbies
- Listening to music, Drawing, Pot Painting & painting,
- Dancing, Art & craft and Mehandi designs.
Technical Skills
- Operating System: Microsoft Windows
- MS-Office,
Timeline
Customer Care Executive
Motherhood Hospital
09.2022 - Current
Assistant in the Department of Patient Care OPD
Fortis Lafemme
07.2019 - 08.2022
Customer Care Support
Cyte Care Hospital
09.2016 - 05.2018
B COM - Accounting And Business Management
BEL Degree College
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