Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

NAVNEET GUPTA

Senior Engineering Leader/System Architect
Bengaluru

Summary

Result-oriented software engineering team leader with 15+ years of experience in software products & systems development and scaling in various industries/domains like ecommerce, ride-hailing, fintech, payments & cloud engineering

Extensive experience working in agile startup environments - building products and platforms for business efficiency, team building and hiring, technical design, architecture, delivery, reliability engineering and onboarding, and supporting customers.

Overview

16
16
years of professional experience

Work History

Senior Engineering Manager

DocuSign
Bengaluru, Karnataka
07.2024 - Current
  • Built a 12 member strong engineering team
  • Led the hiring and recruitment efforts for senior and lead engineer roles for sister engineering team.
  • Leading the Extensibility platform team in India with a focus on building 1P Extension types for IAM adoption and growth
  • Won the 1st DocuSign India hackathon to solve an unsaid customer pain point around managing lifecycle of branding resources, built POC for email templates
  • Formed strong relationships with U.S. counterparts and setup the team for FY25 H1 success with clear OKRs

Engineering Manager - Transaction Systems

Simpl
02.2023 - 06.2024
  • Leading teams of senior staff and senior engineers - frontend and backend to continually support and improve core functionality around Simpl ledger, bill generation and reconciliation
  • Built and supported development of innovative features like mSwipe, in-app-otp, UPI after delivery, and Turbo linking to improve customer experience and reduce frauds
  • Owned end-to-end aspects of new-year scaling preparedness, collaborating across multiple teams and ensuring seamless experience for customers on high traffic On New Year's Eve 2024, serving 75k RPM at peak, company registered record TPV levels on same day
  • Collaborated with development, product teams, and leadership at Swiggy on their site to ensure smooth and fast-paced integration with Simpl in record-breaking 4 weeks. Swiggy is now 2nd highest TPV for Simpl among all merchants.
  • Conceptualized, defended and led migration of messaging systems from RabbitMQ to Kafka, decreasing operational overhead for multiple eng teams
  • Conceptualized a new engineering approach to consume and process high daily volume of customer attribute update events arriving in Kafka to ensure no delay in other critical workloads processing and enable on-demand deployment capability

Engineering Manager/Principal Software Engineer

Moove
10.2021 - 12.2022
  • Engineering head for team responsible for building first version of wallet for Moove drivers with a team for 12+ people ( full-timers and Netguru vendors )
  • Evaluation and onboarding of Keycloak as the authn/authz solution in backend layer
  • Worked closely with DevOps head in designing the new AWS account's VPC architecture and security
  • Engineering lead/Principal Engineer for the unified communications platform for sending messages/emails/push to clients
  • Leading the team towards evaluation of the third party vendor for managing company wide financial transactions/business accounting - zeroing in on Mambu platform

Senior Engineering Manager

Microsoft
01.2020 - 09.2021
  • Building newer Automated/intelligent solutions around Admin Support experiences for M365 suite of products like Outlook, Teams etc.
  • Transitioned end-to-end ownership of embeddable Support Central experience from US to India center and building strong relationships with sister/partner teams in the process
  • Leading team of mid- to senior level engineers (63) and enabling their career growth by challenging them with level appropriate opportunities
  • Security/Compliance requirements implementation and sign-off for Support Data systems and processing workflows
  • Shipped new features by running A/B experiments to improve core business metrics around support costs and customer satisfaction
  • Took the the on-call ownership, Improved product instrumentation and reduced on-call noise by more than 75% in just one quarter

Technical Lead

TransferWise
11.2018 - 10.2019
  • Delivered on migration for legacy messaging infrastructure completely to AWS cloud with capacity to handle 10x load
  • Forked an open-source repo called kafka-tools and extended it to support one-way migration of partitions from non-aws brokers to aws brokers
  • Fault tolerance and disaster recovery for new messaging infrastructure (Kafka)
  • Building and hiring for messaging team and broader platform and product engineering teams

Engineering Lead

Careem Networks
09.2016 - 10.2018
  • Lead entire technical scope and delivery of payments domain and grew team size from 2 to 12 developers, supported/enabled formation of new sub-team
  • On-boarding manager for new joiners in engineering in Dubai center starting March'2018
  • Responsible for customer payments, wallet, promotions, pricing, loyalty programs and corporate invoicing/tax business services/workflows
  • Cash and card payments processing for 5 million+ trips and processing for 50 million+ wallet transactions ( per month )
  • Worked with finance team closely to select payment vendor and owned technical delivery end-to-end for 10+ markets
  • Integrations with partner companies like Emirates, Etisalat etc for earn-burn programs
  • Received highest performer rating in two consecutive performance reviews for growing the engineering team, reducing technical debt and improving reliability of payments infrastructure
  • Member of technical guild for overall platform/system reliability

Software Developer

Flipkart / BloomReach / Capillary / Microsoft
07.2009 - 09.2016
  • Built from scratch lightweight entry-point proxy service at Bloomreach called Bloomgateway, project is open sourced
  • Big Data Ingestion Platform Kafka/Hadoop - ingesting more than billion data objects on average day for Flipkart Big Data Platform team. Forecasting and benchmarking of Kafka cluster
  • Wrote couple of initial accounting platform services based on microservice architecture at Flipkart
  • Designed and built flexible validation framework for adding business rules at runtime for accounting services at Flipkart
  • Built tool to reduce downtime for database migrations. Performance benchmarking for mysql
  • Built data infrastructure for internal warehouse products and built from scratch campaign ROI system at Capillary Technologies
  • Office Mobile Automation Improvements from 65% to 98% pass success at Microsoft

Education

Bachelor of Technology - Computer Science And Programming

National Institute of Technology
Warangal, Telangana

Skills

Project management, Cross-functional stakeholders alignment

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Accomplishments

  • Led the project for Simpl integration with Swiggy by traveling onsite with Simpl developers, making significant contributions to the Swiggy codebase. The project received praise from both the Simpl and Swiggy leadership teams
  • Worked closely with Netguru teams to deliver the first version of mobile app for Moove drivers, featuring earnings visibility and profile features
  • Successfully bootstrapped the engineering team in Microsoft India to own critical M365 Admin support experiences
  • Retired the on-prem Kafka nodes and migrated operationally critical Kafka cluster seamlessly to AWS cloud at Transferwise
  • Helped save millions of dollars for Careem by addressing fraud, leakages and inefficiencies
  • Hiring of senior EM and Director of engineering positions at Careem and handling new joiners onboarding for Dubai site
  • Scaled Flipkart data platform to support massive data volumes ingestion towards preparation for first Big billion days

Additional Information

LinkedIn profile - https://www.linkedin.com/in/navneet-g-a689b1b/

Recent team blog - https://engineering.getsimpl.com/evolution-of-transaction-systems/

Open source contributions - https://github.com/bloomreach/bloomgateway

Meetup talks -

https://tinyurl.com/y3mvx6bc

https://tinyurl.com/y6fzuhvx

Timeline

Senior Engineering Manager

DocuSign
07.2024 - Current

Engineering Manager - Transaction Systems

Simpl
02.2023 - 06.2024

Engineering Manager/Principal Software Engineer

Moove
10.2021 - 12.2022

Senior Engineering Manager

Microsoft
01.2020 - 09.2021

Technical Lead

TransferWise
11.2018 - 10.2019

Engineering Lead

Careem Networks
09.2016 - 10.2018

Software Developer

Flipkart / BloomReach / Capillary / Microsoft
07.2009 - 09.2016

Bachelor of Technology - Computer Science And Programming

National Institute of Technology

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NAVNEET GUPTASenior Engineering Leader/System Architect