Navneet Kaur
New Delhi
Summary
Dynamic lead credit analyst with a strong background in customer relationship management and credit monitoring. Known for collaborative efforts that enhance service experiences and drive risk evaluation processes, poised to deliver impactful results.
Overview
14
14
years of professional experience
Work History
Lead Sales Associate
American Express India Pvt Ltd
Gurugram
01.2019 - 10.2024
- Facilitated first-party collections via inbound and outbound call services for the U.S. market.
- Worked with the Global New Accounts team for the Australia and New Zealand market for over 1.5 years, selling corporate credit cards to corporate clients and customers.
- Facilitated communication between departments to enhance overall sales performance.
- Established best practices for lead generation, sales, and follow-up processes.
Sr. Sales Specialist
American Express India Pvt Ltd
Gurugram
10.2016 - 06.2018
- Promptly identified customer needs to elevate service standards.
- Analyzed sales data to refine strategies and improve overall performance.
- Used cold calling and networking to sell products and services.
- Sourced new sales opportunities through inbound lead follow-up.
- Conducted market research to identify potential sales opportunities and trends.
Process Expert
Encore Capital Group
Gurugram
02.2011 - 10.2016
- Managed customer inquiries and resolved issues to elevate satisfaction levels.
- Collaborated with team members to meet project objectives and maintain deadlines.
- Facilitated communication through inbound and outbound calls for third-party collection accounts.
- Promoted to support recovery collection accounts, coordinating closely with legal team.
Education
Bachelor of Arts -
Delhi University
New Delhi06-2016
12th -
Dav School
New Delhi03-2014
Some College (No Degree) - classical music
Allahbad University
NEW DELHISkills
- Credit assessment
- Financial analysis
- Risk evaluation
- Credit scoring
- High risk account reviews
- Credit monitoring
- Customer relationship management
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Punjabi
Proficient (C2)
C2
Accomplishments
Innovative club award in Q3 2021.
Timeline
Lead Sales Associate
American Express India Pvt Ltd
01.2019 - 10.2024
Sr. Sales Specialist
American Express India Pvt Ltd
10.2016 - 06.2018
Process Expert
Encore Capital Group
02.2011 - 10.2016
Bachelor of Arts -
Delhi University
12th -
Dav School
Some College (No Degree) - classical music
Allahbad University