Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Navneet Mishra

Technical Project Manager
Pune

Summary

Technical Project Manager with a strong background in product development and cross-functional team leadership. Proven success at Persistent Systems Ltd in driving agile project execution, accelerating product delivery, and aligning technical outcomes with business goals. Skilled in managing full product lifecycles, from concept to launch, while fostering innovation and collaboration across engineering, design, and QA teams. Adept at stakeholder communication, risk management, and resource planning, consistently delivering high-quality products on time and within scope. Passionate about bridging the gap between technology and business to create impactful, user-centric solutions.

Overview

14
14
years of professional experience
6
6
years of post-secondary education
3
3
Certifications

Work History

Technical Project Manager

Persistent Systems Ltd
05.2020 - Current
  • Developed goals and objectives for conducting short and long-range strategic planning.
  • Introduced innovative solutions that led to increased client satisfaction rates and repeat business opportunities.
  • Analyzed operational data to identify trends, enabling proactive adjustments to improve overall efficiency.
  • Oversaw product and project implementation services.
  • Coordinated cross-functional collaborations on large-scale projects, facilitating seamless teamwork across departments.
  • Implemented metrics-driven performance management systems that encouraged employee growth while aligning individual goals with organizational objectives.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.

Customer Success Engineer

Actifio
Hyderabad
03.2020 - 05.2020
  • Streamlined communication between engineering and customer-facing teams, ensuring faster resolution times for complex issues.
  • Implemented proactive monitoring for early identification of potential product issues, resulting in reduced support tickets.
  • Worked closely with product development teams to relay customer feedback, contributing to continuous improvement initiatives.
  • Evaluated success metrics and customer feedback on an ongoing basis, adjusting strategies and tactics as needed to drive continuous improvement.
  • Reduced time-to-resolution by creating efficient workflows that enabled faster triaging of support requests.
  • Spearheaded quarterly business reviews with key stakeholders at clients' organizations, presenting performance data and recommending areas for optimization.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Senior Technical Support Engineer

Veritas
08.2012 - 03.2020
  • Enhanced network performance by troubleshooting and resolving complex technical issues.
  • Collaborated with IT teams to develop comprehensive disaster recovery plans, minimizing data loss in potential incidents.
  • Implemented robust monitoring capabilities using various tools to maintain visibility over key performance indicators within the backup environment including VMware, Windows, Linux and Hyper V environments.
  • Supported cross-functional teams during network or hardware upgrades, ensuring seamless integration with Netbackup.
  • Developed customized scripts for automating repetitive tasks within the backup environment, increasing productivity levels especially in hardware and performance analysis.
  • Reduced downtime by proactively monitoring and troubleshooting backup systems to ensure smooth operations.
  • Assessed organizational needs to determine appropriate retention policies for archived data backups, ensuring long-term accessibility when required.
  • Adapted backup schedules and resource allocation based on evolving organizational priorities, ensuring critical data was always protected.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Performed software installations and upgrades to UNIX or Windows operating systems.

Technical Support Officer

Convergys
08.2011 - 03.2012
  • Improved customer satisfaction by resolving technical issues in a timely manner.
  • Mentored more than 30 junior team members, fostering professional growth and improving team dynamics.
  • Monitored system performance indicators to proactively identify potential issues before they escalated.
  • Served as a liaison between IT departments and end-users, translating complex technical concepts into easily understandable terms.
  • Developed user-friendly documentation for technical processes, simplifying knowledge transfer and training.
  • Managed high levels of call flow and responded to technical support needs.
  • Researched and identified more than 200 solutions to technical problems.
  • Diagnosed and troubleshot hardware, software and network issues.

Education

MBA - Artificial Intelligence And Machine Learning

DY Patil Vidyapeeth
Pune
06.2023 - Current

Bachelor in Engineering - Electronics

RTMNU, Nagpur University
Chandpur, India
04.2006 - 10.2010

Skills

Stakeholder Management

Certification

Project Management Professional (PMP), Project Management Institute

Accomplishments

  • Supervised team of 40 staff members.
  • Used Microsoft Excel and spreadsheets to track Project and Team performance and results.
  • Collaborated with team of 21 in the development of Tool-Proxy (a tool designed to remove the need of root access ensuring clients security concerns).
  • Resolved product issue through consumer testing.

Timeline

Professional in Business Analysis (PMI-PBA), Project Management Institute
12-2025
Project Management Professional (PMP), Project Management Institute
10-2024

MBA - Artificial Intelligence And Machine Learning

DY Patil Vidyapeeth
06.2023 - Current

Technical Project Manager

Persistent Systems Ltd
05.2020 - Current

Customer Success Engineer

Actifio
03.2020 - 05.2020

Senior Technical Support Engineer

Veritas
08.2012 - 03.2020

Technical Support Officer

Convergys
08.2011 - 03.2012

Bachelor in Engineering - Electronics

RTMNU, Nagpur University
04.2006 - 10.2010

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Navneet MishraTechnical Project Manager