Open To Work
Navneet Bareria
Work Preference
Summary
Results-driven Senior Key Account Manager with 4+ years’ experience managing enterprise accounts across banks, NBFCs and fintech. Proven track record acquiring and onboarding 20+ enterprise clients, leading a 15-member operations team, and achieving 100% annual targets through client adoption, renewals and cross-sell strategies. Skilled in stakeholder management, process optimization and product collaboration—led a strategic partnership with India Post that delivered 30%+ cost savings and improved platform scalability. Strong communicator who aligns cross-functional teams to meet SLAs, resolve escalations and drive revenue growth.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Senior Key Account Manager
Presolv360
Mumbai
2024.07 - Current
- Manage end-to-end Enterprise accounts for Banks, NBFCs, Fintech
- Achieved 100% annual targets by driving client adoption and strengthening relationships
- Drove operational excellence through stakeholder management, process improvements, and strategic project execution, creating value for clients with technology-driven solutions.
- Drove operational excellence through stakeholder management, process improvements, and strategic project execution, creating value for clients with technology-driven solutions.
- Led the end-to-end execution of a strategic partnership with India Post, resulting in 30%+ cost optimization and enabling a scalable solution that significantly enhanced the enterprise's market offering.
- Managed a 15-member operations team to deliver dispute resolution and communication programs that meet SLAs.
- Led product improvement initiatives and external partnerships, boosting client satisfaction and platform efficiency
- Contributed to brand-building efforts through newsletters, events, and seminars
Key Account Manager
Probe Information Services
Mumbai
2023.06 - 2023.12
- Built and maintained trusted relationships with key accounts, reducing attrition and driving repeat business.
- Managed renewals and cross-selling initiatives to increase wallet share across the assigned portfolio.
- Acquired new business from banking and corporate clients through targeted prospecting and persuasive proposals, expanding the account pipeline.
- Proposed tailored solutions aligned with client objectives and coordinated delivery with internal teams to enhance client satisfaction.
- Generated and qualified leads through hunting and farming strategies, contributing to achievement of monthly targets.
- Resolved customer complaints and escalations promptly to preserve relationships and reputation.
- Prepared regular forecasts and account reports for stakeholders using key account metrics to support decision-making.
- Played a central role in transforming prospects into long-term client partnerships.
Business Relationship Manager
Sify Technologies Ltd
Mumbai
2020.10 - 2022.11
- Managed end-to-end business and service relationships across Telecom, Data Center and Cloud offerings for assigned accounts.
- Conducted regular client reviews to identify needs, recommend solutions and drive cross-sell/up-sell opportunities.
- Led rate renewals and price negotiations, ensuring timely closure of renewals and feasibility requests (MPLS/Internet/P2P).
- Monitored SLA performance, coordinated penalty processing and supported collections to protect revenue.
- Handled senior-management escalations and coordinated cross-functional teams for rapid incident resolution and service quality improvements.
Marketing Intern
Godrej Appliances
Mumbai
2019.04 - 2019.05
- Conducted customer interviews and surveys to capture perceptions of Godrej brand and product portfolio, synthesizing findings into actionable marketing recommendations.
- Led brand perception study for spare parts in home appliances segment, gathering qualitative and quantitative customer insights to inform marketing strategies.
- Researched competitor branding and marketing activities to benchmark positioning and identify strategic opportunity gaps.
Production Incharge
Ganesh Bakers Pvt Ltd
Raipur
2016.07 - 2017.08
- Supervised daily production operations from raw material processing to finished goods packaging, ensuring output met quality standards.
- Organized workforce allocation and streamlined workflows to improve operational efficiency and reduce waste.
- Implemented process improvements and preventive maintenance schedules to minimize downtime and extend equipment life.
- Enforced quality control measures and safety protocols to maintain product consistency and a safe work environment.
- Coordinated routine equipment maintenance and troubleshooting to ensure uninterrupted production.
Education
MBA -
Goa Institute of Management
Old Goa, GA2020-12
B.Tech - Computer Science
Acharya Institute of Technology
Bengaluru, KA2016-12
SSC -
B.D. Public School
Patna, BR2012-12
HSC -
Infant Jesus School
Patna, BR2010-12
Skills
- Account management and client onboarding
- Team leadership and stakeholder management
- Customer success and relationship management
- Cross-selling strategies
- Operations management
- Strategic thinking and process improvement
- Problem solving and negotiation
- Cross-functional collaboration
Certification
- KPMG Lean Six Sigma certification, 2020
- Supply Chain Management Overview, 2020
Languages
- English, First Language
- Hindi, First Language
Timeline
Senior Key Account Manager
Presolv360
2024.07 - Current
Key Account Manager
Probe Information Services
2023.06 - 2023.12
Business Relationship Manager
Sify Technologies Ltd
2020.10 - 2022.11
Marketing Intern
Godrej Appliances
2019.04 - 2019.05
Production Incharge
Ganesh Bakers Pvt Ltd
2016.07 - 2017.08
MBA -
Goa Institute of Management
B.Tech - Computer Science
Acharya Institute of Technology
SSC -
B.D. Public School
HSC -
Infant Jesus School